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Suburban Propane
- Propane
- Grass Valley, CA
About this business
Location details
12575 Charles Dr, Grass Valley, CA, 95945, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
well done, friendly and professional
I called today to request the dates and amounts for the last three to four times you filled my propane tank. The first gentleman who answered the phone appeared to be new and was having difficulty assisting me, so he transferred me to another representative. Unfortunately, the second gentleman was extremely rude, repeatedly talked over me, and would not allow me to finish a sentence. Every time I tried to speak, he interrupted me. To make matters worse, he ultimately hung up on me. This type of treatment is completely unac... read more
This has been one of the worst customer service experiences I have ever had. The way we were treated was completely unacceptable. Instead of trying to resolve the issue, the representative (Anthony) yelled at me over the phone, called me names, and refused to have a professional conversation. I was repeatedly made to feel that we were being treated differently and unfairly, and I felt that the treatment was discriminatory. Anthony added an address to our invoice that does not belong to us and is not associated with our comp... read more
This was the only company that was able to do a same day emergency delivery for us. Sal was amazing and the pricing is great! Thanks for saving the day
Been with Suburban since we bought our house in 2020. They've been helpful and worked with us through getting everything set up. Service has been professional and helpful ever since. Case in point - Wednesday, September 9th, we realize the tank is almost empty. Give 'em a call. Awesome guy named Jason answers the phone. Gets it all set up. Thursday, September 10th, tank gets filled up. No mas, no fuss, everything's good.
Frequently asked questions about Suburban Propane
How is Suburban Propane rated?
Suburban Propane has a 3 star rating with 6 reviews.
When is Suburban Propane open?
Suburban Propane is closed now. It will open at 9:00 a.m.
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