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Subaru of Ann Arbor Service Department
- Automotive
- Ann Arbor, MI
About this business
Location details
3771 Jackson Rd, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I feel compelled to share my praises of this uniquely amazing service department - particularly coming from a place where I had poor experiences years ago with the prior management. I have been bringing my 2013 Subaru Outback here for the past several years and have come to realize that this is a service department that could teach a Masterclass on "under promising and over delivering". From my earlier visits working with Aaron, who immediately gained my full trust with his honesty, to several months ago when Matt gifted my ... read more
Recently had a bunch of work done on my 14 Forester. Worked mostly with Joshua Lancaster -- who was very responsive and helpful. We had to work through an annoying warranty claim, and he made the process of submitting the claim and dealing with the external warranty company relatively painless. The service dept also gave me a loaner for the duration of work, even though I did not purchase the vehicle at this location. Overall, probably about as positive an experience as I could have hoped for.
Overall the service is slow and poor. A couple of examples, I needed one accessory installed and it took nearly 2 hours to complete and I had an early morning appointment. At the time there were only 5 people in the waiting room. 2nd example, I purchased a new vehicle and upon inspection of the new accessory installation I found they scratched up the vehicle. I had to point out the error vs. them reviewing the quality of the install before delivery (a positive is they did fix it quickly). I have expressed concerns to managem... read more
Overall the service is slow and poor. A couple of examples, I needed one accessory installed and it took nearly 2 hours to complete and I had an early morning appointment. At the time there were only 5 people in the waiting room. 2nd example, I purchased a new vehicle and upon inspection of the new accessory installation I found they scratched up the vehicle. I had to point out the error vs. them reviewing the quality of the install before delivery (a positive is they did fix it quickly). I have expressed concerns to managem... read more
Frequently asked questions about Subaru of Ann Arbor Service Department
How is Subaru of Ann Arbor Service Department rated?
Subaru of Ann Arbor Service Department has a 3.7 star rating with 65 reviews.
When is Subaru of Ann Arbor Service Department open?
Subaru of Ann Arbor Service Department is closed now. It will open at 7:00 a.m.
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