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Stuller, Inc.
- Consumer Goods
- Lafayette, LA
About this business
Matthew Stuller, the founder of Stuller, has been recognized individually with the Inc. Magazine Entrepreneur of the Year award for wholesale distribution in the state of Louisiana. Stuller is one of the world s leading manufacturers and distributors of jewelry and jewelry-related products. From nearly 600,000 square feet of manufacturing and administrative facilities in Lafayette, La., Stuller offers just in time delivery for more than 300,000 different items to more than 50,000 jewelry professionals, throughout North Ameri... read more
Location details
302 Rue Louis XIV, Lafayette, LA, 70508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Stuller has dishonest pricing practices. When an order for milled products, such as gold sheet or wire, is placed with Stuller. They offer an estimated price. That is normal in that other suppliers also offer an estimate and the price can change slightly based on final WEIGHT. However Stuller also changes your cost based on their gold price(!) Your metal price is not locked in when you place the order and your cost can increase wildly by the time they get a chance to ship your order. This happened to me repeatedly, making me... read more
I wish I could give Stuller zero stars. I’ve been dealing with Stuller through Helzberg; still without my rings even though we ordered them April 17th and they were promised to be completed and shipped to Helzberg Fargo by May 7th. I called them directly to file a formal complaint and every person I spoke with wanted to pass the blame to Helzberg. They also seemed shocked that I called them directly as a client - we’re the payees! Unfortunately I can’t ask to return them as they are custom and we wrote a check; they are paid... read more
I ordered an engagement set through a local jeweler and they happen to use Stuller as a supplier. It took almost 6 weeks to get the set and when it came the band was a size smaller than the ring. The jeweler sized the ring up but the band still did not fit with the ring. Stuller agreed to refund for the band but now I was left with half of an engagement set. The ring had many small diamonds and just 2 days after I got the ring there was a diamond that looked brown. The jeweler cleaned the ring and it looked normal again unti... read more
Long story short, I purchased a laser engraver machine for $31,000 it was a nightmare just trying to get a refund. Unfortunately, I did not get all of my money back. The machine did not function the way they promised, especially for the price. I recently bought another machine for $8,000 and it is ten times better everything about it from initial interest to final sale.Definitely look to other companies before this one believe me you don't want to go through the stress with this company.
Always have problems with my orders lost over 2000 in sales this year they don't follow up they don't care about your lost at all been with them for over 35years spent over 1.000000 bad service it starts at the top owners
Business response:
Our philosophy here at Stuller has always been to provide exceptional customer experiences in the jewelry industry and in the event that we miss the mark, we take quick action to make it right. I am very sorry to hear that you have been experiencing these issues and would like to reach out to you to ensure they have been addressed. All feedback is valuable to us, so we can continuously evaluate our service and deliver excellent experiences to our customers.
Their customer service SUCKS and they don't even know what they have in stock. They're incompetent uneducated idiots who just laugh at you. They couldn't care less about their customers or how to do their job correctly. They shouldn't even be in business!!!! I tried to order a bail, and it was supposed to go out on April the 11th. Instead, now I day later, I find out they don't have them in stock, and the representative just cancelled my order. They also never adjusted the shipping charge for $71.08. They DON'T DO THEIR JOB,... read more
Business response:
Stuller strives to deliver exceptional quality and service with every order. In the event that we fail to deliver on that promise, we take immediate action to make it right for our customers. We view all feedback as valuable and continuously evaluate our service offerings to deliver excellent experiences.
Frequently asked questions about Stuller, Inc.
How is Stuller, Inc. rated?
Stuller, Inc. has a 4.3 star rating with 132 reviews.
When is Stuller, Inc. open?
Stuller, Inc. is open now. It will close at 7:00 p.m.
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