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8555 Seneca Tpke, New Hartford, NY, 13413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought my spa from the state fair, thought we were getting a Great deal. To start, when the electrician wired it- the power would not come on. Waited 3.5 weeks for someone to come out for service. Turns out they have the wrong information on the instructions- something the tech said he is aware of. After a quick fix, fires right up. He made some adjustments and left. The tub immediately starts leaking after his “adjustments”. Call back, wait 1.5 weeks for a tech to come back. He finds that a screw was placed through the drai... read more
I just got my spa and Mike has been soooo helpful throughout the entire process! He is very knowledgeable and answers all my questions with the patience of a saint. Would definitely recommend strong spas!
Awful product I don't know where to begin. This hot tub has been a nightmare. We got our hot tub delivered on 9/29/24. In December the gaskets were defective, I called support on 12/11/24 and someone was there within 2 days and reapplied the gasket sealer. He came in one of the biggest rainstorms in December. Needless to say it didn't work. I called again on 12/18/24. They couldn't get someone out to me until 01/08/25. With a broken gasket on the cover heat was pouring out for weeks. I couldn't turn it off because it would f... read more
I recently bought a hot tub from Mike Meislin at Strong spa. I am extremely happy with my purchase and enjoying my hot tub. This transaction was seamless. The customer service and support at Strong Spa was excellent! I highly recommend Mike and his team at this location.
I have had the absolute worst experience when dealing with my purchase from this company. They dont mention their service team is from a whole different state. My warranty was never emailed to me like I was told it was so when my hot tub stopped working a WEEK into owning it I have had to pull strings just to get service!!!! Now a week later the water is infected from me not wanting to touch anything after being told not to by this company and i currently have also been infected by the water on my skin. They have now just to... read more
Strong Spas Factory Store - New Hartford has a 3.5 star rating with 27 reviews.
Strong Spas Factory Store - New Hartford is closed now. It will open at 10:00 a.m.
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