StretchLab

Will O 

on Google

a month ago

First, the premises are clean and inviting, and the therapists I've had do a fantastic job. Every session I've had here has been well worth the money. Unfortunately (and contrary to the promises made when I signed up), I've found it very difficult to freeze or cancel my membership. One is told at sign-up that one can freeze or cancel at the click of a website button. In fact those buttons do not work (and have not worked for many months, and Stretchlab is aware of this). When you click them, you get popups saying you can't f... read more

Lisa Fogel 

on Google

2 months ago

Feel stretched and refreshed. Ashley was so helpful in loosening my entire body 

Nijiyyah Verna Phillips 

on Google

4 months ago

One of my customer refer the Stretch Lab (Pittsford) to me when I fell in my house and injured myself and developed chronic pain in my right groin area. My customer has been going there for 3 months (she has the membership) I was at a point where I could not sit on a toilet. I had extreme pain getting up from my bed. I was even in pain to drive with my right leg. I went to the first visit for 55 min and it helped a little. However, the following week was my second visit. I did 25 mins, and it improved a great deal. By my thi... read more

Eric Smith 

on Google

7 months ago

You guys keep calling me at SIX IN THE MORNING on my days off. You guys just woke me up again so I blocked your number. The worst part is that I live across the country from this location that keeps calling me! 

ankit garg 

on Google

7 months ago

Customer service is very poor. I am a member and get 4 class credits a month. One of their reflexologist called in sick on the morning of my scheduled appointment on June 29th. I got a message that I will get 30 additional days to reschedule. Still awaiting to be credited back the cancelled class after a month. Each credit costs me about $$ out of my own pocket and can’t believe that I am not getting the credit back despite no fault of mine and one of their employees calling in sick. I will be cancelling my membership as thi... read more