StoryPoint Grand Rapids East

Maribeth Vlasman 

on Google

2 weeks ago

When we started looking for a place for my parents, Story Point East was top on my list. Not only due to the fact they were close to my parents current home, but for many other reasons. The minute we walked in to the facility we were greeted by residents AND every staff that came in our path. The place is clean and you can tell the residents are very happy. Kristin was beyond AMAZING giving us a tour. I love that she made us feel welcome (and the cookies were good too lol). She was thoroughly, friendly, and even dealt with m... read more

Yohan Johnson 

on Google

3 weeks ago

I am extremely concerned about the level of care provided at this facility. My family paid thousands of dollars for services that were simply not being provided. Laundry services — which residents are charged significant fees for — were often not completed if clothing was left outside of a basket. Instead of helping residents who clearly need assistance, staff would leave soiled clothing and bedding untouched for extended periods of time. During visits, we discovered socks, clothing, and even carpeting contaminated with fece... read more

Brad Kruisenga 

on Google

4 months ago

I did Treeservice for this business over four months ago. They do not pay their bills. I have been patiently waiting for them to keep telling me the same story Not only has our money, not arrived when I called them they say I’ll call you back in five minutes and then I never hear a callback from them. Anyone that runs business that way is dangerous buyer beware. 

Kerry Barnes 

on Google

7 months ago

Everyone at the 32nd St. facility is incredibly helpful and kind. They go above and beyond to make sure their residents are cared for and feel at home! They even went as far as making sure that our friends dog felt comfortable and wanted. After taking a good look at Story Point we have convinced other family members to move there and are on the waiting list right now. You wont find a better, friendlier, more resident centric facility in GR. And it comes with a sweetheart named Betty that can brighten anyones day! 

Nichole MacMillen 

on Google

8 months ago

The facility is absolutely lovely, The beautification of the property is exactly what you would expect to see for the middle of summer. Flowers everywhere and great colors. I was greeted kindly when I arrived and asked to sign a check in log stating my business and the time I arrived. I very much appreciate that process is in place. I arrived early and was offered tea, coffee, or water while I waited. I was given freedom to look around the facility while I waited if I was interested in doing so. I found myself drawn to this ... read more