Stonecrest of Town & Country

Marci Richason 

on Google

a month ago

My Loved one has been in memory care nearly 2 years. Anthology was not providing proper care and the employees were not sufficiently supporting the residents needs. Town and Country bought the "money making" facility and made grand and glorious promises to make it "better." The Memory Care downstairs is even worse now. If I had to do it again, I would not risk putting my mother in Town & Country senior living. The employees do more complaining than Caring because of the conditions they are working in. Whenever I ask for an u... read more

Oscar Adam 

on Google

2 months ago

Our loved one was treated harshly at this memory care unit and this was captured on a video we installed in plain site. She had abrasions on her wrist and we discovered why. Also, she was not bathed regularly or have her briefs changed sufficiently. Management was informed but nothing changed and caregivers seemed to take out our complaints on our Mom and became neglectful. We finally had to move her out and we wish we would have done it sooner. 

Richard M 

on Google

2 months ago

We had to remove our mother from this memory care facility. The care is poor—rarely are residents bathed or kept clean. Caregivers seem to resent the residents and are often shirking their responsibilities of providing basic care. Instead of providing care, they hide and play on their phones. I witnessed staff argue with the memory care residents and treat them cruelly in word and action. Management has been told repeatedly they have problems but nothing changes. Highly do not recommend this memory care unit. 

218bambii 

on Google

10 months ago

Town and Country Senior Living has continued to make improvements and changes since they took it over. Things take time and we should understand that. Simply when we walk in the door the positive change is evident. The quality of the staff has improved as well. They are all working to make our lives here more comfortable. I am glad they are here. 

Anonymous 

on Google

10 months ago

Town and Country Senior Living has continued to make improvements and changes since they took it over. Things take time and we should understand that. Simply when we walk in the door the positive change is evident. The quality of the staff has improved as well. They are all working to make our lives here more comfortable. I am glad they are here.