Stevens Creek Cadillac Service

Suchishree Jena 

on Google

a month ago

Dishonest Practices & Predatory Fees — Avoid This Service Department Save yourself the headache and avoid Stevens Creek Cadillac. We came in for a complimentary lease pre-return inspection as outlined by Cadillac Financial. After waiting over 30 minutes just to get checked in by advisor Samuel Rogers, he brought out a tablet asking for a signature on a $295 fee (claiming it was "discounted from $699"). When asked, he explicitly claimed this was the only fee we would pay for the entire lease return and lied by saying there wo... read more

Ramish Amiri 

on Google

3 months ago

I rarely leave negative reviews, but my experience with the Cadillac Stevens Creek Service Department has been extremely disappointing. I initially called to schedule an appointment to fix several issues with my vehicle, including the combination switch, the front A/C, and a noise coming from the driver’s seat. I was told there were no appointments available. I explained that I understood and asked them to schedule me for the next available opening, but I also made it very clear that I could not leave my vehicle for an exten... read more

Sean Nguyen 

on Google

10 months ago

This has been the worst customer service experience I’ve had to date, and it’s clear they do not care about their customers. I brought my car in with a completely flat tire. I had been refilling it over two days to confirm there were no visible nails or tears. I explained all of this when I arrived and was told they would take a look. The technician removed the tire, couldn’t find the issue, reinflated it, and said it was ready—suggesting it might have been a mounting issue. I told them it wasn’t and that the tire needed to ... read more