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Steve Rogers Ford Parts
- Automotive
- Whitehouse, OH
About this business
Location details
9830 OH-64, Whitehouse, OH, 43571, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 7:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a used 2022 **** F150 XLT with less than ***** miles on it. The buying experience was not good even though the young sales guy seemed genuine. My complaint is that even though the sticker said it came with two key FOB's for the vehicle, and I did get the second one after the purchase was complete, It didn't work. I texted them that it didn't work so they said to put a battery in it which I already did. So in the end I paid over $40000 cash for a vehicle that they now tell me that I have to purchase a new one from t... read more
Business response:
The key fob and communication network is covered by the clients Bumper to Bumper warranty until 36000 miles or 3 years old. We have explained this to the client also. He just needs to make an appointment for service. We only advised him to check the battery first.
We purchased a 2020 Ford Explorer late Sept/Oct & our 1st problem began in Dec w/heater core going out. Used car manager/dealer took our vehicle in & gave loaner from Dec-Feb time frame & little communication between my husband which is main person on loan but would text me working on it & at one point offered us options for extended warranties & we said we would like to have them explained & we would consider them NEVER spoke or confirmed anything about a warranty again. Vehicle finally returned to my home in Feb & was spok... read more
Business response:
<p>We have reviewed the clients sales file and there is nothing to suggest that something was fraudulently signed for or instituted without the client's knowledge. We offered to cancel the warranty with no expense to the client and they refused and in her own words, "After thought and advice we counted it as a blessing". We haven't heard a word from the client since December after clearly explaining to the client that there is a new recall on the vehicle that may be the cause of most of the issues. We never heard back from t... read more
Bought a car from them they lied to me twice about what was wrong with it they told me I needed new tires and that’s why my front end was shaking I got new tires and it was still shaking went and got a second opinion and my breaks and rotors in the front were bad I changed them and it was still doing now I’m fighting with them to fix my back brakes and rotors I’m just gonna say I will never buy a car from there again they ripped me off they won’t give me back my 175 dollars for the diagnostic test that was wrong I’ve call th... read more
Shady dealings , not trustworthy.. cannot believe what they say. They totally ripped me off. Salesman lied. I have nothing good to say about this dealership !! Going to leave bad reviews anywhere possible
I've had the same experience as Shawn H in a previous review. Made dealership aware multiple times, didn't fix till out of warranty and wont cover the cost of their ineptitude. f150 started making a loud ticking noise coming from the engine at around 80k miles while under the 100k mile certified warranty. made the dealership aware on no less than 4 occasions over the past 10 months, last week check engine light comes on and needs a $1900 dollar timing chain repair. I explain at the time of dropping the vehicle off that I exp... read more
Business response:
Ford Motor pays Steve Rogers Ford to repair vehicles under warranty. We would rather Ford pay us to repair the vehicle than the customer so there is no incentive for Steve Rogers Ford not to repair vehicles under warranty. Steve Rogers Ford made an appeal to Ford Motor on Mr. ********* behalf and received an $800.00 refund from Ford. Mr. ****** has refused Ford's offer and appealed to the Ohio Consumer Protection who has closed the case with no action. We never like to lose a customer so the $800.00 offer still stands, waiti... read more
I am really disappointed in the service of the general manager and sales department of this dealership. What started off with a friendly helpful possibility of purchasing a used vehicle ended up with calls not being returned, texts not answered, and ultimately a complete failure on the sales department with respect to common courtesy and basic treatment of potentially customers. I had never stopped in before, but a few weeks ago I did and was told that a vehicle similar to what I was looking for would be available in a coupl... read more
Business response:
********, I am sorry that your experience here was not what you expected. That vehicle that we were hoping to take in on trade... and then sell to you never came in like we thought. Unfortunately this can happen. But we do get new inventory in daily on both the new and used car side. Please let us know if you would like us to keep our eyes open for something that will fit your needs and budget. Thank you, ****** ******
See Jason for a great deal on a car
Frequently asked questions about Steve Rogers Ford Parts
How is Steve Rogers Ford Parts rated?
Steve Rogers Ford Parts has a 2.3 star rating with 10 reviews.
When is Steve Rogers Ford Parts open?
Steve Rogers Ford Parts is closed now. It will open on Monday at 7:30 a.m.
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