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Sterling McCall Hyundai Service Center
- Other
- Houston, TX
About this business
Location details
10301 Southwest Fwy, Houston, TX, 77074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Have been going here for years and getting great customer service. I specifically ask for Cedric when I go. One of the best to do it. Extremely caring, responsive, and transparent with the customer.
A diagnosis for a malfunctioning AC took from September 8 to September 24, far exceeding the expected 5-7 business days. My diagnostic fee was well over $400. The dealership failed to provide a loaner car and communication was unclear. While the AC was eventually fixed, it is not as effective as before, and the car settings have changed. Overall, the service experience was frustrating and a nightmare. I would not recommend Hyundai to others.
Ivan and Dillon have always been great for my service appointments. Depending who I am assigned to, he will greet me at my car, talk through all the repairs/issues that I have that day, and answer any questions that may come up after the point inspection. Dillon will even come and give a quick hello even when I am not on his schedule. They (as the service center) only lose a star because service can take a while. I usually wait at the dealership for my car to be finished, and it can be 3-4 hours. However, they are good about... read more
Pathetic outfit of a dealership. Treated rudely at check in for appointment. Check engine light and IGS not working on Kona. Before I could finish describing the issue, I told it would be a $180 diagnostic fee and my car would be in shop for 10 days. I would also be on the hook for any repairs. Did not offer a loaner or rental vehicle. Based on his interaction with me, manager Benito Hernandez clearly wasn't interested in my business or even in helping a Hyundai owner in any way. Because of this experience, any future work d... read more
Excelente atencion,fui a llevar mi carro para hacerle el cambio de aceite sin previa cita y me dijeron que debia esperar al menos um par de horas porque estaban full sin embargo me lo entregaron antes de las 2 horas, pero habian bebidas,Wifi y sillas comodas disponibles para esperar comodamente
Frequently asked questions about Sterling McCall Hyundai Service Center
How is Sterling McCall Hyundai Service Center rated?
Sterling McCall Hyundai Service Center has a 3.6 star rating with 248 reviews.
When is Sterling McCall Hyundai Service Center open?
Sterling McCall Hyundai Service Center is open now. It will close at 5:00 p.m.
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