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Stearns Ford Inc
- Automotive
- Burlington, NC
About this business
Family owned and operated Conroy Motors has been serving the community as a Ford Dealership, we offer superior sales and service to our valued customer.
Location details
602 Alamance Rd, Burlington, NC, 27215, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
The service center will charge you for items where pricing was never agreed upon. Don’t be fooled. Their first priority is money! The service center will rip you off and refuse to make it right. They serve their managers by stiffing the community! I recommend going to a reputable service center.
Business response:
Mr. ****** called in on 2/1 for a service appointment for oil change, tire rotation with $5 off coupon, a diagnosis on his check engine light, fuel filter replacement and coolant filter replacement. Mr. ****** dropped off his vehicle and had all items confirmed for appointment. Once diagnosis was completed, Mr. ****** was called with an estimate for repairs and repairs was denied. Once the remaining services were completed, Mr. ****** was called and given a grand total for completed service. Mrs. ****** came in, picked up ve... read more
I bought a car from them which was to have 3 free oil changes. Took it up there asked for tires to be rotated too. When I got the car back I drove it for a day and the oil light came on. I took it back up there and told the service manager and he said they only fill all cars to the minimum line. I knew that was a lie. They put oil in it again, still same thing he only filled it to the minimum line, did not rotate my toes, nor fill the washer fluid up. I called back twice asking to speak to the General Manager, he was suppose... read more
Business response:
I'm sorry that you had a bad experience with our service department. After speaking with our Service Manager he informed me that it is customary to fill oil levels to the minimum line so as to not over fill. I apologize for the inconvience of having to come back to the dealership to have the oil topped off. It is our goal to make every customer completly satisfied and it appears that we fell short in this instance. Also your tires were not rotated due to the condition of the tires (excessive wear), it is my understanding tha... read more
I bought a car from them which was to have 3 free oil changes. Took it up there asked for tires to be rotated too. When I got the car back I drove it for a day and the oil light came on. I took it back up there and told the service manager and he said they only fill all cars to the minimum line. I knew that was a lie. They put oil in it again, still same thing he only filled it to the minimum line, did not rotate my toes, nor fill the washer fluid up. I called back twice asking to speak to the General Manager, he was suppose... read more
Business response:
I'm sorry that you had a bad experience with our service department. After speaking with our Service Manager he informed me that it is customary to fill oil levels to the minimum line so as to not over fill. I apologize for the inconvience of having to come back to the dealership to have the oil topped off. It is our goal to make every customer completly satisfied and it appears that we fell short in this instance. Also your tires were not rotated due to the condition of the tires (excessive wear), it is my understanding tha... read more
My husband and myself were car shopping for me. We found two vehicles we were interested in there. One being a Honda Civic, the other being a Toyota C-HR. We test drove both of those. We went with the Toyota. We went inside to do the financing stuff told them the payment I wanted and term length etc. They couldn’t do it so we left. Found a brand new Toyota C-HR for less than what we were asking them for. The whole moral of the story is after we left they have continuously ran our credit at least five times. I’m assuming beca... read more
Ha!.... good stuff... my ford focus has been at Stearns Ford for 3 months next week, recall for chip... spoke with Ford Corp and Stearns Ford several times... I was very flexible at the beginning as I was allowed to work from home, now office is opening up and need a loaner... corp is saying dealership needs to provide loaner, dealership is saying corp needs to provide loaner... WTF?... the problem is they all knew these chips were a becoming a problem but corp and dealership didn't plan, coordinate and implement a solution.... read more
Business response:
Vehicle needs a TCM that is on backorder through Ford with no date off backorder. While we agree this is an unfortunate situation, it is beyond the dealer's control. .Ford does not provide a rental for this issue. Dealer unable to provide a rental vehicle for this issue. We suggested to the customer to contact Ford and have case esculated or a final review regarding a rental.
Service Department price gouges! $90.00 to tell me what I already knew. My 17 year old son made an appointment to have his F250 diesel truck fuel leak fixed. I, his father, put in writing what was wrong and what part needed to be replaced and to have them contact me only since I would be the one paying for it. The service department failed to disclose hourly rate on the inspection charges before starting repair work to my son, verbal or in writing. The service tech contacted my son and tried to get him to authorize work when... read more
Frequently asked questions about Stearns Ford Inc
How is Stearns Ford Inc rated?
Stearns Ford Inc has a 4.2 star rating with 1,062 reviews.
When is Stearns Ford Inc open?
Stearns Ford Inc is closed now. It will open tomorrow at 8:00 a.m.
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