Steak 'n Shake's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Steak 'n Shake

3.7

About this business

Location details

3819 Broadway St, Quincy, IL, 62305, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.71,308 reviews
Select a rating
Marcello S.'s profile image
Marcello S. 
6 years ago

Great place, had bad review before, but I have come to like the great food, and service. Some times I get a bad tomato or else I'd give it 5. 

Stephen D.'s profile image
Stephen D. 
7 years ago

I just don’t know what’s so special about this place. The fries were cold. I went through the drive thru. The sandwich wasn’t anything special. I’d rather go to Sonic or Wendy’s. 

Nora B.'s profile image
Nora B. 
8 years ago

The food was great but they make a milkshake called a Side by Side! Omg! THE BEST SHAKE EVER! Had a banana chocolate shake. They literally pour the 2 flavors in the cup at the same time so there's 2 shakes in 1 cup! Best idea !!! 

Travis M.'s profile image
Travis M. 
8 years ago

All people are very respect full and kind but to get your food is a very long wait they have very good food once you do get it though and will definitely be going back 

Joe D.'s profile image
Joe D. 
8 years ago

I would like to write a review but the lines are so long I have not been able to access the parking lot . I will have to give them a 5 star rating do to all the business they are receiving ! 

Phillip S.'s profile image
Phillip S. 
9 years ago

Great food. POOR service. Was sitting at the counter for over 5 minutes and nobody took my order. I called the restaurant to get somebody to take my order. Steak and Shake needs to look at this store. See my pictures of what I saw by the grill 

Paulette M.'s profile image
Paulette M. 
9 years ago

The food was terrible and so was the service. I was asked by a manager how was everything I advised it was not good at all and was sorry I stopped in. Well it is at a truck stop and they thing we truck driver's are dogs anyways. I guess that's why we were served old food with an attitude. This is not the Steak n Shake service I'm use to. Sorry to my friend I took there for breakfast I had bragged on. 

John S.'s profile image
John S. 
9 years ago

I have been to Steak N Shake 3 times now and every visit has been disappointing. The service is just terrible! We last went on 1-22-16. The server was very polite but he was just slow. We went with 2 kids, we asked him for crayons and it took him 20 minutes to bring them (food came out before the crayons) Pop refills took several minutes but the big disappointment was at the end when it was time to go. We ordered 4 shakes to go and it took 20 minutes for them to make them! Try keeping two young children occupied for twenty m... read more

Alex S.'s profile image
Alex S. 
10 years ago

Apparently, people do not care about cleanliness, decent food or proper management. This place was the most disgusting place I have ever been to. If their eating area looks like this I would be more concerned about the kitchen cleanliness. Why I even bothered to order food. MY MISTAKE!! I asked for Cajun fries (which I did not get) they brought the seasoning to my table for me to put on myself. I ordered a grilled chicken sandwich. (which I did not get) instead they brought me a burned deep fried nasty chicken sandwich. I as... read more

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.7 star rating with 1,308 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is closed now. It will open tomorrow at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com