Staybridge Suites Gulf Shores, an IHG Hotel

Barbara Moreland 

on Google

2 weeks ago

I don't normally do this but before leaving I had read so many less than great reviews and considered canceling our reservation but my husband kept saying it's under the IHG umbrella. I had read how rude the staff were but we were met by a delightful young man at the desk. We arrived an hour early and fully expected to have to wait but it was a Monday afternoon and we checked in immediately. Our room was clean and the air conditioner had it freezing cold. The facilities including the pool were nice. The only complaint was no... read more

Dave B 

on Google

3 weeks ago

I screwed up the date of my reservation, but the lady at the front desk (Georgia) was very kind and helped me correct it. I love ihg hotels and this one does the ihg name proud 

Brooklyn Amole 

on Google

a month ago

MOLD GREW ON THE CEILING AS I SLEPT and the manager said I “waited to complain”. I checked in Friday late night (1130pm) and immediately complained that there was a mold smell the manager on duty Mama E gave me for Febreze spray unacceptable unprofessional she could’ve definitely switched rooms or had some other solution but no. We left the room early as we were there for a birthday and had plans. The whole day our clothes were soaking in the mold. We arrived back at the hotel (11pm) and immediately placed our 3 children to ... read more

Blaire Smith 

on Google

a month ago

Okay room wasn't good had to change rooms as soon as we arrived. Did an early morning checkout, but Momma E took care of us and gave me impression she cares about what she does. Just ask her for some local restaurants to check out and she's got you. Thank you Momma E for making the stay less painful and more enjoyable.