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State Employees’ Credit Union
- Finance
- Raleigh, NC
About this business
Location details
119 N Salisbury St, Raleigh, NC, 27603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve never had an issue with State Employees Credit Union for the last 10+ years, until today. I reported fraud on my debit card 12/18/2025, over $500. I have disputed it twice with sufficient evidence to support my claim and was told by Savannah, “ the merchant is being stubborn, there is nothing else we can do, reach out to the better business bureau or law enforcement”. Come again.. I provided evidence and there’s “nothing” you can do to return my funds, or escalate this issue State Employees? This is unacceptable. This w... read more
Really disappointed by the service of this bank, their new AI system is terrible and bad for the environment and whom ever designed it did a terrible job. Their agents clearly don’t want to work there. The fact that you guys want me to pay $15 to expedite a card that will arrive in 2 days? Other banks can make their cards in the bank or ship it less than 2 days and I don’t have to pay. I will be banking with another bank and telling others to never bank with this terrible bank. So disappointed after being recommended this ba... read more
Horrible Customer service, Deposited $1460 on the 4th of November into a SECU Cashpoints atm and it are my money,Filed a complaint and a dispute and it's been over 10 days,They managed to return only $1200 but I'm still waiting on $260 to be returned,Ten business days has nothing to do with me,The atm is operational and someone has been to it to repair it but they're still dragging me around,This money was for my mortgage and they wanted to still charge me a late fee after I notified them that the monies deposited were for m... read more
One of the worst experiences we have ever had with a bank institution. The customer service line from SECU called multiple times about fraudulent charges. A day later we have multiple loans taken out and $1000 missing from our checking account. SECU was of zero help with this situation and did not protect our money from fraud. Our case was dismissed very quickly as if we were not worth the trouble and it was our fault that an SECU employee stole money from us. This business cannot admit when they have a criminal employee wor... read more
Frequently asked questions about State Employees’ Credit Union
How is State Employees’ Credit Union rated?
State Employees’ Credit Union has a 3.4 star rating with 22 reviews.
When is State Employees’ Credit Union open?
State Employees’ Credit Union is closed now. It will open tomorrow at 8:30 a.m.
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