Starnes, Inc. Heating & Cooling

Rhonda Murray 

on Google

a month ago

I had them to repair a heat pump 7-15/25 at my brother's house. The technician was there less than 20 min. He got it to running but this evening 7-16-25 my brother informed me that the fan on the outside unit had stopped again. In the meantime I received the invoice this morning and I paid it this morning $230. When I contacted their office I was informed that the technician said that he would not return because the "house was too dirty". When I advised my brother he informed me that he had never entered the house or the bas... read more

Tabatha Solina 

on Google

a month ago

I had a terrible experience with this heating and air conditioning company. A technician came out and inspected a heating unit, claiming there was no issue, despite two other contractors confirming otherwise. When I requested documentation of their findings due to the property being in escrow, I was told they couldn't provide any information in July, which made NO sense at all. After calling back to explain that their assessment was incorrect and requesting a technician to replace the part in concern, I spoke with a woman na... read more

Joseph Santolla 

on Google

4 months ago

Extremely disappointed in the ''service" provided by Starnes. Had a problem with a Generac generator and they were supposedly an authorized servicer of Generac so they were contacted. A young man arrived and spent two hours trying to figure out was was wrong without success. The Starnes man left with the assurance that he would contact Generac and have our problem fixed, another appointment was even made for a few days later. Two weeks later no word at all. I contacted another company after the two weeks and they arrived rig... read more

Sandy Hays 

on Google

7 months ago

I left a review a few months ago on our experience with the Starnes in Rosedale VA area. After reading the reviews we trusted we would have the same wonderful experience everyone else had. We were greatly disappointed. When we contacted them to question why we were over charged for their services and why they put the over priced part on the heat pump without consulting us first (which is on the website: they will not do any repairs without first speaking to the customer so there are no hidden surprises) we were treated rudel... read more

Sandy Hays 

on Google

11 months ago

We read the reviews that were on Google and trusted the people giving the reviews. So we decided to call Starnes & have them do a service call. The technician that did the service call was very polite and nice. However, on their website (which has MANY typos on it and that should have been the first red flag) has one amount for the service call, the person that made the appointment gave us one amount, and the technician that did the service call charged us another amount. The website also states and I quote "...One of our te... read more