Starnes, Inc. Heating & Cooling

JILLIAN “Jill” Bennett 

on Google

2 months ago

They didnt repair anything nor did I call them but a service tech almost killed me crossing a turn lane with me in it because he decided he didnt want to be in that lane anymore. I called and let them know and they didnt seem bothered by it. 

Scott M 

on Google

3 months ago

Called and was told it would be a $180 service call fee. Guy comes out and said a valve is bad and it would 2150 to fix so I declined, following week I get a bill for $360 and when I called the lady said he added refrigerant. That was the first I heard of that. Just seems like a very shady company, that when they believe they have a customer they can gouge they go for it, and when you decline they jack up the service call bill. The valve that needed to be replaced after calling 10 other hvac companies I got quotes between 65... read more

Kerry Cline 

on Google

6 months ago

Disappointed. After they “repaired” my outside unit it went down again two days later at the hottest point of the summer. When another company came out to fix it, they advised the capacitor they used was faulty and very cheap. Several weeks later I received an invoice for almost $500. If I have to pay this full invoice I may seek farther action. If not, I’ll remove the review. 

Joe Breeding 

on Google

7 months ago

DON'T CALL US, WE'LL CALL YOU. Our heatpump quit in mid July. The tech came, ordered the part and then we waited. After a couple of weeks I called to check on the part and they only let you talk to the receptionist, so each time I called she said she would check with the parts person and when it came in, she would call me. After a few weeks with the same answer, I ask to talk directly with the parts person. I tried that about three days in a row and then called the manufacturer myself. When I made it thru their system and sp... read more

Rhonda Murray 

on Google

8 months ago

I had them to repair a heat pump 7-15/25 at my brother's house. The technician was there less than 20 min. He got it to running but this evening 7-16-25 my brother informed me that the fan on the outside unit had stopped again. In the meantime I received the invoice this morning and I paid it this morning $230. When I contacted their office I was informed that the technician said that he would not return because the "house was too dirty". When I advised my brother he informed me that he had never entered the house or the bas... read more