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Starnes, Inc. Heating & Cooling
- Contractors
- Bristol, VA
About this business
HVAC services available 24 hours a day, seven days a week – even on holidays. Guaranteed two-hour response time for emergencies. With five offices and 9 heat pump technicians, Starnes serves heating and cooling needs throughout Southwest Virginia and Northeast Tennessee. Residential HVAC repair, installation, maintenance.
Location details
720 Gate City Hwy, Bristol, VA, 24202, United States
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I left a review a few months ago on our experience with the Starnes in Rosedale VA area. After reading the reviews we trusted we would have the same wonderful experience everyone else had. We were greatly disappointed. When we contacted them to question why we were over charged for their services and why they put the over priced part on the heat pump without consulting us first (which is on the website: they will not do any repairs without first speaking to the customer so there are no hidden surprises) we were treated rudel... read more
We read the reviews that were on Google and trusted the people giving the reviews. So we decided to call Starnes & have them do a service call. The technician that did the service call was very polite and nice. However, on their website (which has MANY typos on it and that should have been the first red flag) has one amount for the service call, the person that made the appointment gave us one amount, and the technician that did the service call charged us another amount. The website also states and I quote "...One of our te... read more
Very pleased with our experience. AC slowly went out over the course of the weekend. I called their on-call service on a Sunday afternoon at 4pm, as our house had reached 78-80 degrees by then. The tech returned my call within 30 minutes. While he was not able to make a house call on the weekend as we were not existing customers, he walked me through several ways to troubleshoot our system. I told him thank you, and that I would call them back Monday if I could not get our installer out in a timely manner. On Monday morning ... read more
Fantastic service a couple months back from Mr. Jeff Haywood. Out of all the technicians I’ve had work on my system each year, Jeff did more than anyone ever has to make sure it was in tip-top shape and performing exactly as it should. I’ll be making sure he is the one I request to do my annual services going forward.
Best HVAC folks in the area. Key phrase, "Same Day Service!", is no joke.....
Frequently asked questions about Starnes, Inc. Heating & Cooling
How is Starnes, Inc. Heating & Cooling rated?
Starnes, Inc. Heating & Cooling has a 4.6 star rating with 94 reviews.
When is Starnes, Inc. Heating & Cooling open?
Starnes, Inc. Heating & Cooling is open now. It is open 24/7.
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