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Star Motor Service
- Auto Repair
- Charleston, SC
About this business
Your Lowcountry Mercedes Benz Specialists Here's a Little-Known Secret...Did you know that taking your Mercedes to Star Motor Service for routine maintenance and service does NOT void your factory warranty! Star Motor Service is a full service Mercedes Benz repair facility, offering mechanical repair / maintenance, collision repair, interior repair, convertible top repair, paintless dent removal, detailing services, and more. At Star Motor Service, we are true Mercedes Specialists. We service all years and models of Mercedes... read more
Location details
2037 Bees Ferry Rd, Charleston, SC, 29414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Brought car in for estimate on body Work Bumper replacement, paint and interior mirrors, etc Went around car 3 x times to discuss all work. Given 2 separate estimates and multiple verbals acknowledgement for work to be done. Held car 3 days never called back when Owner said he'd look into day 2 and was told day 2 they ordered wrong bumper Day 3 Axel owner said he couldn't do work or deal with this and hung up on me!!! 3 days of out of pocket work minus 1800 payment in advance securing the bumper they ordered. Did I say unpro... read more
RecommendedPhenomenal expertise and service, and very speedy turnaround. Have serviced three of my Mercedes' here over the past decade and trust them the most with my vehicles. Would highly recommend these guys to anyone.
Bobby and the crew here are friendly, knowledgeable, honest, and trustworthy. It's worth the drive for me all the way from Mt. Pleasant to use them instead of another Mercedes shop or a dealership.
I have now gone to Star Motor Service on four different occasions, three times for my SLK and one time for my Dodge Ram. I had paint and body work performed on my vehicles and I would highly recommend them to anyone. Excellent work at very good prices. I have my SLK back for some minor work on the anti-skid system (ESP) that Starr quoted for around 1/2 the price of other Mercedes repair shops in town! the staff is very friendly, helpful and knowledgeable; also the owner is hands on person that takes time to take to you perso... read more
Nicest people in the business!! – I was referred to Star by my neighbor who has been a customer of theirs for a while now. Anyhow, my car had this annoying noise in the front when I was turning into a parking space or my driveway. I have been to 4 other shops; had new tires put on, new wheel bearings, a new tie rod, and a new steering pump. After all that and about $2000, I still had a noise. I was venting about the problem to my neighbor when she told me to go to Star, but I was unsure because I drive a Ford Taurus, not a M... read more
For 4k, they didn't fix the problem and further broke my car – I have thought very hard about writing a review, about taking them to small claims court, and the better business bureau. Today, it was hot in Charleston again and my AC did not work, my brakes were squeeking very loudly, and my mufler was squeeking and moving up and down going down the road. The three things I paid Star Motors to fix for nearly 4,000: a new muffler, new brakes, and AC/heater. I took the car somewhere else and they found it comical how Star Motor... read more
Business response:
This car is 26 yrs old, & needed a lot of work. The A/C doesn't work because of needed repairs the customer declined. We replaced the muffler, no coat hanger used! As for the squeak, the car needed rear control arm bushings, she declined. We never broke anything & even made some repairs free of charge. We were never rude, & I assure you that we performed all repairs properly.
Excellence in every repect – Trust and confidence are the two words I would use to describe Star Motors. I have a 1997 E320, which I take in for anything and everything. One incidental benefit of letting Star do the oil changes is the consistent trouble shooting needed with any car. I have used Star for major body work on my previous car and I have even had the Tire Rack "drop-ship" new tires for installation at Star Motors. From maintenance and service to replacement of a steering rack, I trust Star to help me understand wh... read more
Great Service Over Many Years – We have dealt with Star Motors for many, many years. We have had mechanical, body work, and AC done by these folks. They bend over backwards to take care of you as quickly as possible. My wife had a breakdown at a local grocery store and the owner of Star came and picked her up. Took her home and arranged to take the car to their shop -- above and beyond normal service.
The Best Service I've Ever gotten!! – I was referred to Star motor when my late model Mercedes broke down. They diagnosed and fixed my car in 2 days where the dealer I had called said it would be a week. Star also picked me up at home when the car was finished and the price was $745 less then I was quoted at the dealer. I could not believe how kind the entire staff was. They went above and beyond, fixing several minor things at no charge. I wil never trust my vehicles to any other shop.
Frequently asked questions about Star Motor Service
How is Star Motor Service rated?
Star Motor Service has a 4.4 star rating with 91 reviews.
When is Star Motor Service open?
Star Motor Service is closed now. It will open at 8:00 a.m.
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