Star-Med

L T 

on Google

2 years ago

I submitted my request on 12/20, they claim they sent records on 12/22 but they were just received on 1/25 and it was only lab services. I have been calling daily and getting the run around, now my child is sick and his current doctor won’t take him and I can’t get him into the doctor I’ve been trying to get him switched over to because they refuse to help besides saying they “sent it”. Now I have to pay for Urgent Care services which my deductibles are much higher through my health insurance. 

Harry Painter 

on Google

2 years ago

This company breaks the law by not sharing medical info with insurance companies at customers request which is a HIPPA violation. Denying anyone needed disability. Also trying to charge insurance companies for the info which is also against the law. 

Dalton Clerk 

on Google

2 years ago

We have had extremely disappointing customer service experiences with this company every time we have to interact with them for medical records/bills. They don't always pick up the phone, don't return voicemails, and don't respond to website submissions. Records/bills are not delivered promptly (2+ months minimum), even when expedited services are requested. 

Anthony Parry 

on Google

3 years ago

This place is ridiculous you should be able to get your medical records whenever you need them not when it's convenient to them. also some of the people on the phone can be very rude 

Erlin Reyes 

on Google

3 years ago

I submitted my request since Nov 2021. They sent records to me in Feb 2022. I requested to speak to the manager and supervisor, twice, I still have not received a call back. They were not this bad years ago, I do not know what is going with this facility now. I called over six times before someone answered. There fax number beeps and beeps. They need to step it up. And, I would like a callback from upper management, please.