decorator gal on Citysearch
11 years ago
11/18/2010, 22:21 PM
Terrible treatment by the owners – I went to Stanton, searching specifically for a well-made utility closet, which I found within ten minutes. I made 2-3 passes through the store (there is a lot of merchandise on two floors), never once acknowledged by the owners. When I finally got the male owner's attention approx. 30 minutes later, he said he'd help me if I just had a quick question. After a long wait for help and his flippant remark, I was already not feeling warm and fuzzy about my shopping experience.
His wife ended up helping me. I found a utility closet (over $600), but expressed that I was disappointed there was no top shelf, as it was important that there was one. She told me it wouldn't be a problem getting one, and I certainly couldn't imagine that it would be, surrounded by raw wood on two floors.
I bought the unit, two nightstands, stain and sealer. My bill was over $1,000.
My husband and I returned the following day with a rental truck that had a metal ramp. After vague instructions about where to pick up our purchases, we drove behind the building for the nightstands, unloading and reloading the ramp, and then had to return to the front of the store for the utility closet, unloading and reloading the ramp a second time. No one, other than the male owner, was available to help my husband lift the items into the truck. The closet had no protective wrapping material nor was the door secured. When I opened up the closet door, there was no shelf.
When my husband went into the store to inquire, there was a very nasty scene whereby the Missus emphatically stated that she said no such thing about a shelf being available, and words to that effect. Neither she nor her husband would back down, and I was labeled as a liar.
I can't comprehend such pettiness over a $2 shelf, after spending over $1,000.
Needless to say, my husband and I were quite shaken by the whole experience, so unless you're extremely thick-skinned and are prepared to be called a liar, take your business elsewhere.