STANLEY Security

Gwen M 

on Google

a month ago

I would give zero stars if that was an option. I have no words….except in the screenshots attached. I spent over 3hrs getting transferred between people and on hold…and this is all I receive? 

Barney Glouberman 

on Google

5 months ago

Nearly impossible to reach and almost more impossible to get any service. You'll call to put in a ticket, but they won't tell you when someone can come to your location; they simply show up. Then when they do show up, they can't fix the issue that we told them about. We've had an issue with this Total Connect portal from Resideo that Stanley/Securitas set up for us, but the techs from Securitas tell us to call this other number at Securitas, and those individuals tell us to reach out to Resideo, who tells us to reach out to ... read more

Isaac Coverstone 

on Google

a year ago

This company has only gone down hill in recent years. Multiple technicians have quit or retired, and they will not or cannot replace them. This causes excessive wait times for service calls, they are horribly overbooked and no change is in sight. Avoid them at all costs. 

Sean C 

on Google

3 years ago

Not a company you want to do business with. Stanley bought my original provider, Sonitrol, 10+ years ago service has been terrible...system down frequently, repair calls take forever and not inexpensive; worst problem was trying to cancel service. Claim I can't cancel due to a national contract that I am not a party to. Say what? Can't cancel you say? I have a new provider and Stanley equipment is in the trash, we'll see if they continue to send bills. If so they'll go in the rubbish bin as well. Don't get started with these... read more