St. Luke's Children's Urology: Boise

Lyndsay Ward 

on Google

2 months ago

Super frustrated with St. Luke’s and their scheduling department. It took about a month to get my son in for his circumcision. A week before the appointment, I called to ask how the procedure would be done, only to find out the appointment was actually just a consultation and not the procedure itself. When I asked why, I was told it was because my son hadn’t received the vitamin K shot at the time the appointment was originally scheduled. The frustrating part is that I had already called back after he received the vitamin K ... read more

Marcela 

on Google

10 months ago

I didn't have an issue with urology until they sent me to where they do labs and I'll tell you what they don't care how they attend to children when doing labs the lab tech Traci was fishing in my child's arm after stating my child has a really good vein but then she failed to do her job so started digging in my child's arm making her crying intensify. I told the lady to get her needle out of my child's arm because she is digging in there and she proceeded to tell me she didn't do anything wrong when there was witnesses the ... read more

Marcela Avila 

on Google

10 months ago

I didn't have an issue with urology until they sent me to where they do labs and I'll tell you what they don't care how they attend to children when doing labs the lab tech Traci was fishing in my child's arm after stating my child has a really good vein but then she failed to do her job so started digging in my child's arm making her crying intensify. I told the lady to get her needle out of my child's arm because she is digging in there and she proceeded to tell me she didn't do anything wrong when there was witnesses the ... read more

Haley Abell 

on Google

a year ago

I’d give 0 stars if I could. My son had a circumcision performed by NP, Benjamin M. Taylor which got infected the next day, FOWL SMELL & oozing. By day 3 his penis was severely swollen alongside the mentioned symptoms. I immediately took my son to the ER (the following Saturday) where was he was prescribed antibiotics. Ben Taylor’s nurse then called me the following Monday and relayed the message that Ben Taylor said it looked great & didn’t look infected. I was advised to stop antibiotics. I reminded them of the secretions ... read more

Isabel Amador 

on Google

a year ago

I’m extremely disappointed in the care we received at St. Luke’s Children’s Urology. It’s clear that patient well-being is not their priority. Our experience felt rushed, impersonal, and dismissive. The providers seemed more interested in checking boxes than actually listening to concerns or offering real support. There was a clear lack of compassion and communication throughout the process, which is especially upsetting when dealing with children’s health. It felt like we were just another appointment on the schedule—not a ... read more