Rose D. on BBB
2 years ago
07/04/2018, 01:28 AM
DO NOT USE this contractor. We gave him a deposit to install siding on our home in January and another deposit for our deck floor in March. He said both times that the work would start in a few weeks. Similar to the complaint noted on this website from James, we had to follow up with him repeatedly. He finally started the work on the siding in April... 3 MONTHS after receiving the deposit. He removed trim we didn't want removed and said he would charge us to put it back on! It took nearly 4 months for the project to be completed. Then, he asked for an interim payment on the siding! This was not in the contract. The siding work was good, once it was done in mid-May.
He told us it was appropriate to do the siding before the deck. The deck didn't start until June...another 3 MONTHS after he received his deposit. Not sure what he did with our money for 3 months, but we suspect he probably needed it to pay workers for another job.
The deck was not a professional job. Not sure this contractor routinely does decks. Even though the deck project started in June, he didn't order enough lumber, so he had to order more, and then his folks disappeared for several days. On multiple occasions he said it would be finished the next day or within 2 days, etc. That didn't happen. It finally was finished on 7/3/18. What is important to know is that this was not a new deck. The only thing required was replacement of the floor boards and the top rails.
Other deck companies told us the deck should go on before the siding and would take 1 week max. They were right. The contractor damaged the siding while replacing the floor boards--that was the siding he had just installed! So, that had to be fixed too.
Yard damage occurred during both projects even though we told him we had installed new sod. We even put fencing around some of the areas and the workers removed it.
Then like the other complaint on the BBB website, literally, as soon as the projects were done, he wanted/demanded his payment. We wait 4 months and he waits 10 minutes! He actually demanded payment on the deck before we even had a chance to inspect it. When we refused to pay until we inspected the work, he threatened to file a lien against our home and then miscalculated the amount we actually owed him! We also noticed he cashed our checks within minutes upon receipt. Makes one wonder if his warranty will be worth anything if he is that strapped for money.
And as for his commitment to *****about keeping his clients informed of progress--he must have forgotten, because he certainly didn't do that with us.
Something is not right with this contractor's business practices. Also, we're not sure we should trust the BBB's rating system. Just because he's a member doesn't mean he deserves an A+.