St Augustine Towers

Vision Beauty 

on Google

3 weeks ago

This review is NOT about the nurses or direct-care staff. They cared for my mother well. My concerns are with case management, accounting, financial handling, and administration. My mother lived here for almost five years. DOCUMENT EVERYTHING—especially if the facility handles your loved one’s Social Security. In 2023, the facility provided me with her financial ledger. Years later, when I asked more questions about her Social Security and account, I was suddenly told that information could no longer be released. Their own w... read more

Sara C 

on Google

2 months ago

My mother resides here and we have been very happy with the care and the programs she participates in. The staff is friendly and addresses any concerns promptly. They truly care about their residents. 

Kristy Hinshaw 

on Google

4 months ago

My mom has been a resident for the past 9 years at the Towers. It has been a wonderful supportive home. I can't say enough about the staff. Bridget, the director, displays intimate involvement and care with all matters involviing the residents. Her leadership sets the tone for Assisted Living from the top down. My mom is loved dearly and her needs are handled quickly and fully. She is known by the staff and is greeted daily with hugs and warmth. The building has had recent upgrades including new floors and paint. The food is... read more

Martin Jones 

on Google

4 months ago

We can not say enough fantastic things about this wonderful facility. My Dad is a 9 year resident and he's so happy here. This building is not the newest or fanciest in town, but it is spotlessly clean and so well cared for. Staff is so kind and respectful of residents. They treat residents as if they are family. Dad has found friends, a wonderful range of activities, good food.... as a family we are beyond satisfied with the life he is able to maintain there. We highly recommend the Towers and continue to sing it's praises ... read more

Marcia Turpin 

on Google

5 months ago

I have a friend that's lives there and there is rats and bed bugs all over the building I can't visit her bc because of the conditions they have seniors living in they won't exterminate they give them mouse traps..REALLY !! THAT IS POOR MANAGEMENT THEY NEED HELP ASAP..DOES ANYONE CARE PLEASE ADDRESS THIS SITUATION ASAP..THEY SHOULD CALL CHANELL 19 NEWS ASAP