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Spy Optic Inc
- Restaurants
- Carlsbad, CA
About this business
Location details
1896 Rutherford Rd, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband purchased two pairs of sunglasses for himself and spent nearly $400. Immediately after receiving the order confirmation, he realized that his email address was linked to outdated information in the company's system, causing the order to be sent to his old address. He called customer service right away and left a voicemail. The next day, he called again and left another voicemail because no one answered. He also submitted a support request through the website. Five days later, after multiple calls, voicemails, and ... read more
I purchased a pair of sunglasses that broke within months due to poor manufacturing. So I bought another pair, same exact defect happened. Their “warranty” is not a warranty at all, they offered me to purchase yet another pair for half the price but then it would cancel any further warranty. This is poor product support, not just the warranty but they also accused me of breaking them. Poor customer service and support, I will never shop this brand again.
Placed an order 5 nights ago and they still haven’t shipped my order. I check the tracking number everyday and still haven’t seen any order updates. If you wanted to receive the glasses quick or at least on time like I did, I suggest ordering elsewhere..
I’ve been using SPY faithfully for the last fifteen years. This last pair of sunglasses I ordered literally fell apart on my face from a manufacturing issue (arm wasn’t correctly installed into the frames). After spending $200, this was a major upset. I reached out to SPY regarding warranty. After a couple weeks of running me around, they asked me to pay $35 for replacement… for a product I just paid $200 for, that arrived with *manufacturing* issues. That is unacceptable by all means. Stand by your product, and replace what... read more
Does not answer emails or calls. I made a purchase three weeks ago and I have not received a response to my purchase.
Frequently asked questions about Spy Optic Inc
How is Spy Optic Inc rated?
Spy Optic Inc has a 4 star rating with 55 reviews.
When is Spy Optic Inc open?
Spy Optic Inc is open now. It will close at 6:00 p.m.
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