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Spy Optic Inc
- Restaurants
- Carlsbad, CA
About this business
Orange 21, located in Carlsbad, Calif., is one of the leading designers, developers and marketers of sunglasses, goggles, apparel and accessories. Its principal products, sunglasses and goggles are marketed under its Spy Optic brand, E Eyewear, the signature Dale Earnhardt, Jr. sunglass line, and sold in over 6,000 retail locations worldwide. These products target the action sports market, including surfing, skateboarding, snowboarding, and motocross, and the youth lifestyle market within fashion, music and entertainment. Or... read more
Location details
1896 Rutherford Rd, Carlsbad, CA, 92008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a pair of sunglasses that broke within months due to poor manufacturing. So I bought another pair, same exact defect happened. Their “warranty” is not a warranty at all, they offered me to purchase yet another pair for half the price but then it would cancel any further warranty. This is poor product support, not just the warranty but they also accused me of breaking them. Poor customer service and support, I will never shop this brand again.
Placed an order 5 nights ago and they still haven’t shipped my order. I check the tracking number everyday and still haven’t seen any order updates. If you wanted to receive the glasses quick or at least on time like I did, I suggest ordering elsewhere..
I’ve been using SPY faithfully for the last fifteen years. This last pair of sunglasses I ordered literally fell apart on my face from a manufacturing issue (arm wasn’t correctly installed into the frames). After spending $200, this was a major upset. I reached out to SPY regarding warranty. After a couple weeks of running me around, they asked me to pay $35 for replacement… for a product I just paid $200 for, that arrived with *manufacturing* issues. That is unacceptable by all means. Stand by your product, and replace what... read more
Does not answer emails or calls. I made a purchase three weeks ago and I have not received a response to my purchase.
Ordered a pair and wrong color and Tori got me setup with a return and told me to order again online and they will get shipped out right away. Return was easy, but when I ordered the new pair the website was listing in stock when it wasn’t. So I called in and Tori apologized and was going to refund me right away and went out of her way to go check stock to see if there was anything on their possession to ship out to me and she did find a pair! I called back in to get the tracking number and Blake answered the phone this time... read more
Frequently asked questions about Spy Optic Inc
How is Spy Optic Inc rated?
Spy Optic Inc has a 4 star rating with 54 reviews.
When is Spy Optic Inc open?
Spy Optic Inc is closed now. It will open on Monday at 9:00 a.m.
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