Springfield Toyota

Stefan H 

on BBB

a month ago

I brought my car in for standard preventative maintenance and an oil change, which i was promised was covered by the 2 year no-cost service plan that came with my purchase of the vehicle. There was also a safety recall that i had come for. They ended up performing maintenance and services that i did not ask for and did not approve, eventually charging me $617 for services and maintenance that they never got my approval for.They also told me it would be perhaps a ****** minute wait but it ended up being 5 hours. 

George R 

on BBB

8 months ago

On 11/16/24, I negotiated a deal for my Grandson to purchase a vehicle from Priority Toyota in Springfield. We agreed on the Out the door price and signed the purchase agreement. We let the finance Business Manager (****** ******) check and see if Toyota Motor Credit had a better rate than what we were pre approved for. On Monday 11/18, ****** texted me and said My Grandson was approved for a 4.99% rate. After calling for 2 weeks, trying to get the paperwork, which was supposed to be emailed to us. By this time we received a... read more

Paul S 

on BBB

11 months ago

If I could give zero stars I would. I bought a slightly used 2023 Jeep from them (only 900 miles), which was supposed to be stock. It wasn't, I noticed it was lifted when I got there (over an hour from my house). I decided to purchase anyway. I took the Jeep to my local mechanic to inspect it and they said the alignment was so poorly done that if I had hit a pothole the tires would have fallen off. The dealer had no response to this. The alignment also had ruined the two front tires which cost over $500 each to replace (37" ... read more

Simeon S 

on BBB

a year ago

This is the worst car dealership ever. They ask people to make a down payment on a car and the next day they will call you to tell you that you were not approved and they will refund you. They will keep your money. This is why they don’t accept cash payments so that they can manipulate unsuspecting customers to thinking they got a refund back to their card. It is been 3 months since I made a down payment and Toyota Priority Springfield have not refunded me my down payment!. I went there and I was told that the team member wh... read more

Na N 

on BBB

2 years ago

Any time you go onto the sales floor, even single person is on their phones which their head down. 4 times I went to that place in hopes to buy a new car. Rudest employees I have ever seen, none of them knew anything about the cars and the info on them. All employees seemed to have their heads down and in no need to sell a car to me. Service department is even worse. Took my highlander for an oil change, took them almost 3 weeks to complete this task and had little to no communication from them at all. I honestly understand ... read more

Carlos A 

on BBB

3 years ago

There is always an issue at the service department. First, it seems that sales and service do the same thing. They get you to spend the most money even if your vehicle doesn't need the service done or they charge you through the roof for service done to your car. Their service reps are not knowledgeable as their recommendations are deiven by how much they can get from you. In some cases they tag-team you so you get confused or overwhelmed. I thoght that buying a car from a nearby dealer was going to help me with service but ... read more