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SpokeX Bike Co.
- Retail
- Temecula, CA
About this business
Location details
43280 Business Park Dr Unit 102, Temecula, CA, 92590, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 4:00 p.m. | |
| Tue | 11:00 a.m. to 4:00 p.m. | |
| Wed | 11:00 a.m. to 4:00 p.m. | |
| Thu | Closed | |
| Fri | 11:00 a.m. to 4:00 p.m. | |
| Sat | 11:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I ordered a bike from SpokeX after calling and confirming delivery timing with their Sales Director because I had an upcoming trip and needed the bike before then. I was told delivery would take approximately two weeks, consistent with their stated policy. Instead, it took five weeks for SpokeX to receive the bike. During that time, I was repeatedly told it would arrive "in a few days," with delays attributed to the vendor. Because the bike did not arrive as promised, I had to rent a bike for my trip. Once SpokeX finally rec... read more
Professional organization with good customer service and product offerings. Thank you.
UPDATE: my original review was about a long shipping delay, the shop reached out and explained the problem and how they were solving it, and comped my order, which they didn’t have to do. While I was frustrated with the order delay, they went above and beyond to make it right. Will keep them in mind for next time.
I ordered and paid for a SRAM shifter and did not hear anything from anyone about order or shipping status until I contacted them a week later to find out what was going on. I did get a quick response from Mark saying he would take care of the matter but then heard nothing back from him after that. I was forced to dispute the charge with my credit card company as I was left hanging without any other recourse. Do better.
I ordered the new 2027 Fox 38 through these guy, they had a better price than anybody else and I actually called them twice because I had a few questions and they answered them quickly gave me all the info I needed and had the fork to me in two days , I'm very happy with this purchase and their customer service, Top Notch seller!
Frequently asked questions about SpokeX Bike Co.
How is SpokeX Bike Co. rated?
SpokeX Bike Co. has a 4.7 star rating with 75 reviews.
When is SpokeX Bike Co. open?
SpokeX Bike Co. is closed now. It will open tomorrow at 11:00 a.m.
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