Spirit Manufacturing

Barry Cheskin 

on Google

2 months ago

I bought the Xterra TRX3500 treadmill in July 2024 and unfortunately had one of the most frustrating warranty experiences I’ve ever dealt with. By November, the treadmill developed a “runaway” speed-control defect that made it unsafe to use. Over the next year, Spirit sent technicians for three separate service visits (through their contracted providers) and shipped multiple sets of parts, but the problem was never fixed. During those first three visits, Spirit did cover labor under the warranty. However, once the original c... read more

James godwin 

on Google

a year ago

We purchased a TRX5500 treadmill and once it was delivered and assembled we noticed a clicking sound while the belt was turning. We checked it the best we could and finally contacted customer service, or I should say we attempted to contact them. First time via email, still waiting on that reply. Finally made contact via phone and explained what was happening. I was instructed to remove the motor cover and then the rear covers and run the machine to see if this fixed the issue and if not call them back. Did as instructed and... read more

miranda Large 

on Google

a year ago

I wish I can give this company less than zero stars. Please do not order from this company. They do not do returns. They lie to you say they will give you a return. They do not do returns. It is not disclosed they do not do returns they keep sending you the wrong part charging you for the wrong part but will not give you a return for their mess up. Do not mess with this company no one knows how to do anything at this company. No one knows who the manager is where the manager is if the manager has a voicemail how they can get... read more

MARIE Fuentez 

on Google

a year ago

Don't buy from this place I bought an exercise bike I've had it about close to 3 months and still trying to get all the parts to put it together I paid this thru academy credit card and even academy would not help in this matter this is ridiculous now here it in a new yr and they are avoiding to call me back to get the right parts never buy from this place I hope this place goes out of business they don't stand behind there crap