Spirit Manufacturing

George McCormick 

on Google

3 months ago

I bought a TRX 1000 treadmill. Arrives broken. Called their customer service and they send a control board based on the error code that appears. Why, because as the customer service rep said "This is normal to fail". They also assign a tech to come install it. Tech discovers that it is the motor that is broken along with the motor cover. He orders the correct parts and calls Spirit Fitness to make sure they will authorize him to return and install the parts. For the next 2 months I am calling them to first see when my parts ... read more

Robert Herman 

on Google

4 months ago

Delays getting replacement parts. Delays getting parts inspected after being returned. No follow up to my requests. If you have a used treadmill and need replacement parts or heaven forbid receive a defective part and return for a refund, good luck. Worst customer experience ever. 

Megan Hoppes 

on Google

6 months ago

Absolutely unacceptable customer service. I contacted Spirit Fitness to order a simple replacement cable and cover for my treadmill. I provided the serial number and was told the correct parts would be sent. No follow-up questions were asked. The first cable was NOT compatible. I was told I could not be refunded and would have to pay for shipping again — for their mistake. The second cable? Also not compatible. On the third call, I was finally informed that the cable design had been updated — meaning this entire situation co... read more

Barry Cheskin 

on Google

7 months ago

I bought the Xterra TRX3500 treadmill in July 2024 and unfortunately had one of the most frustrating warranty experiences I’ve ever dealt with. By November, the treadmill developed a “runaway” speed-control defect that made it unsafe to use. Over the next year, Spirit sent technicians for three separate service visits (through their contracted providers) and shipped multiple sets of parts, but the problem was never fixed. During those first three visits, Spirit did cover labor under the warranty. However, once the original c... read more