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Spas Factory Direct

4.7

About this business

Spas Factory Direct specializes in spas, swim spas, hot tubs, spa repair, and hot tub. Proudly serving Mishawaka, IN and its surrounding areas. 

Location details

3917 Grape Rd, Mishawaka, IN, 46545, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.769 reviews
Select a rating
Kyle Augie Augustine's profile image
Kyle Augie Augustine 
recommend  Recommended
4 years ago

At first wasn’t sure where or what kind of hot tub to buy but family referred me to stop into Spas Factory Direct. Multiple family members have been return customers for years and from my experience I can see why. From the moment of shopping/buying and set up, Crystal, Bob, Billy, and the whole staff were great! I would recommend anyone in the market for a hot tub or just wanting information to stop in and talk to the staff. The staff is awesome!! Thanks again! 

Elvin A Reyes Jr's profile image
Elvin A Reyes Jr 
recommend  Recommended
4 years ago

I went in to look at spas. Had appointment with Bob. His daughter and himself too care of us. Thanks for no rush shopping and explaining everything. Thanks again can't wait for delivery in 12 weeks or sooner. From the Reyes. 

Heidi Dittrich Smith's profile image
Heidi Dittrich Smith 
recommend  Recommended
4 years ago

Fantastic experience with the best custom service around — very helpful and friendly!!! The installation staff was great as well!!! I waited 12 years for a spa and I’m in love!!! 

Sandi Shuff's profile image
Sandi Shuff 
recommend  Recommended
4 years ago

We purchased our hot tub last year. We finally got it installed in August. We were waiting for the cement slab to be poured. We love it! A couple weeks ago it started losing water. Billy came out to service it. He was awesome! There was nothing wrong with it, I thought it was losing water so I kept putting water in it. Too much! I got an education from Billy. thank you Billy! 

Joshua Martens's profile image
Joshua Martens 
recommend  Recommended
4 years ago

Purchased a replacement cover for our hot tub. They gave us a great deal with outstanding service. We will be back! Thank u! 

Pamela Hedrick's profile image
Pamela Hedrick 
recommend  Recommended
5 years ago

Hands down the most incredible customer service we have ever experienced. Bob, his technician, and office staff worked with us and were so patient with our many questions. Whether you are repairing a unit like we were, or buying a new hot tub/spa, you won’t find a better experience or a more terrific group of professionals to work with. 

Michele Gee's profile image
Michele Gee 
recommend  Recommended
5 years ago

Just bought another Hot Tub! From Spas Factory Direct We have been loyal customers for decades This is the Best place & people to purchase your spa It not only gives you relaxation it massages you and for me due to my Lupus our Spa alleviates my pain & helps me sleep better as well 

Ray Hancock's profile image
Ray Hancock 
recommend  Recommended
5 years ago

Wonderful people to work with! Sales and service are second to none. 

Melissa Ann Longley's profile image
Melissa Ann Longley 
recommend  Recommended
5 years ago

My experience exceeded my expectations. The owner is an amazing person who truly believes in his product and most of all wants to see his customers happy. You will not only walk away with a more than reasonable purchase experience but will want to be a part of their business years to come. Thank you from our family. #dreams 

Frequently asked questions about Spas Factory Direct

How is Spas Factory Direct rated?

Spas Factory Direct has a 4.7 star rating with 69 reviews. 

When is Spas Factory Direct open?

Spas Factory Direct is closed now. It will open at 9:00 a.m. 

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