Southwoods Cardiology

Vicki Antenucci 

on Google

7 months ago

After reading the reviews, I was hesitant to schedule an appointment with this practice. However, I have had two appointments and tests in the past month and I can think of nothing negative to say about any aspect of my experience. The scheduling went smoothly and the appointments were on time. The receptionists were all friendly, patient, and efficient, both on the phone and in person. The nurses and technicians were very kind and reassuring. I felt the doctor was thorough in his plan for my health issues. 

Alanna Hopkins 

on Google

7 months ago

Well I just called up there and whoever answered the phone had a HORRIBLE demeanor, I apologized for calling felt like I bothered her, I literally just hung the phone up , I don’t even know if I want to go there looking at the reviews now, I told her to have a Blessed day, I work customer service and if I had that tone and demeanor on the phone I wouldn’t have a job at all. Horrible first impression on the phone I could only imagine how she is in person. Hard No for me!! lol Good customer service skills go a Looooong way. 

Amy Jot 

on Google

a year ago

Went to ask a question, the receptionist looked up, ignored me, and continued to do stuff on her purple cell phone. When the other receptionist arrived and asked me to see the first, I felt like I was interrupting her. She did answer my questions, but it was not a nice first impression of the office . 

Roman Supply Co., LLC 

on Google

2 years ago

A suggestion to Southwoods business training and development team. In my recent experience with your scheduling team, it appears implementing in a customer service training program may be beneficial for your customers experience and those providing customer service. Because of my experience, I made the choice not to book an appointment. I will stick with University Hospitals options. Arrogance and a condescending approach has become the norm. It’s unfortunate Southwoods couldn’t be the exception to that. 

Kimberly Kempf 

on Google

2 years ago

I have been trying to reach the Dr for 2 days now, cannot get a call back, the Cleveland Clinic has tried to reach them, no luck, and my husbands PCP called and sent a message , and no response. NOT HAPPY.