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Southwest National Bank
- Finance
- Wichita, KS
About this business
Founded in 1915, Southwest National Bank is a community bank that serves the city of Wichita, Kan., and its surrounding areas. It offers a variety of cash management services that include bill payments, automated clearinghouse origination services, wire transfers, export transaction data processing, and payroll and tax services. The bank provides personal and business checking accounts, savings accounts, mortgage services, online and telephone banking, credit cards and other value-added banking services. It offers individual... read more
Location details
6214, 2150 Woodrow St, Wichita, KS, 67203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Unfortunately, my car loan is through Southwest National Bank. When I first bought my car, it was extremely difficult to set up my online account. I had to put in a special request. Then it took multiple days to link my bank account so I could make my payment. Then, once that link was set up, I had to have them override the limit on the payment I could make; the initial limit was less than my car payment, so I couldn't make a full payment. At this point, my first payment was past due, so I got to pay a fee for this incompete... read more
Tristen N***** is nothing but a scam artist, I've provided my insurance to the dealership when buying the car and to the bank... he added insurance of the banks because "I didn't have insurance"... over the last few months I've had my insurance and myself have sent him documents showing dates of insured and he's still trying to say they don't have the documents they need... this bank needs sued, turned into a higher power for all of their scandalous games they play with customers.... people like him are the reason the nation... read more
Tristen N***** is nothing but a scam artist, I've provided my insurance to the dealership when buying the car and to the bank... he added insurance of the banks because "I didn't have insurance"... over the last few months I've had my insurance and myself have sent him documents showing dates of insured and he's still trying to say they don't have the documents they need... this bank needs sued, turned into a higher power for all of their scandalous games they play with customers.... people like him are the reason the nation... read more
Business response:
In response to your complaint, I would like the opportunity to discuss and provide my assistance. Please feel free to contact me at 316-831-8244. Shannon P**
I spoke with Meagan in person about a 2 month deferment on my vehicle as I was laid off. I was told not to worry about anything and they would not take my vehicle. As I promised 2 months later, I have a job and money to make a payment and called Tristan to make a payment. All I recieved was his voicemail and he refused to call me back and came and took my vehicle. I have spoken to his boss Miguel and they dont want my money and arent interested at all in resolving this. I write this review in hopes of not allowing other cons... read more
Business response:
In regard to your complaint, we would like to clarify that while an extension was discussed, we were told on two separate occasions that the required documents were unavailable. At some point communication stopped despite multiple attempts by collectors and officers, by text, email, and letters. Due to lack of communication, we were left with no choice but to enforce our lien and protect our collateral.
I just spoke to Rachel and Christian from the Wichita, Kansas, Town East Branch and they’re lifesavers! They listened to my concern and immediately jumped into action to get everything resolved! Probably the easiest and caring reps I’ve spoken to this far with my history with Southwest!
Business response:
Thank you so much for your kind words. Providing exceptional customer service is our number 1 goal. We're so lucky to have Rachel and Christian on our team. Thank you again for your comments and for banking with us.
If i could give 0 stars i would.... I have had my car loan for 1 year, I have had automatic payments, I've never been late, I've never asked for anything. I am falling behind on some other bills due to the economy. I asked for a one month extension to assist me. They checked my credit- and denied my extension request. Very frustrating, and they are very judgmental. Pretty terrible customer service, and you don't even get to speak with the loan officer to plead your case. It's just a customer service rep. No empathy, no nothi... read more
Business response:
Nina, I would like the opportunity to discuss the matter further and provide any assistance. Please feel free to contact Shannon P** at ************.
I have been a customer for all of 2 months and my atm card has been locked twice for reasons completely unknown. This time it happened after buying a pickleball paddle. It wouldn't be such a big deal but it's Saturday afternoon and I have plans, but now I have to cancel them because I can't get any services after 1 pm, automated or otherwise to solve this issue. With only $12 dollars in my wallet, I can no longer do the things I planed on doing tonight or tomorrow or even Monday until I get off work and can go into a branch ... read more
I just bought a new car and got Southwest National Bank through the dealership. I have never been so disappointed in a bank! I have tried for days to make a payment on my loan. I logged in as it shows to and created an account- not just as a guest. I entered my bank info and got a confirmation only to check two days later and the payment never came out. I called them and was transferred 6 times and on the last time I was told they would have to transfer me I hung up. I will be doing everything I can to get away from this ban... read more
This bank is trash. Their app is trash. I setup a recurring funds transfer for $25 more than my car payment and instead of notifying me that I set it up past my contract date, they charged me late fees every month for several months. Their app has been trash from the very beginning. I have to call them every time I try to get into it for a new password because it tells me it's wrong everytime I try to get into the app. This bank and their app is nothing but a hassle. I don't recommend them at all. I'm going to *** to get a l... read more
Business response:
Katie, I'd like the opportunity to discuss the matter further and provided any assistance. Please contact Shannon *** at ************.
Frequently asked questions about Southwest National Bank
How is Southwest National Bank rated?
Southwest National Bank has a 2.8 star rating with 75 reviews.
When is Southwest National Bank open?
Southwest National Bank is closed now. It will open at 7:30 a.m.
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