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Southern Trust Insurance Co.
- Insurance
- Bolingbroke, GA
About this business
Location details
1006, 5444 Riverside Dr, Bolingbroke, GA, 31210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Southern Trust was bought out & is currently under new ownership & management. All of the executives at this company are new & have no ties to the community. I hear quite a few stories about this place & from the reviews here, you definitely know that it's not the Southern Trust from many years back.
Should have found another insurance company after they ghosted me for two months when I had a gaping hole in my kitchen ceiling from a water leak. It was the same story about a year later when I filed a claim for my roof. Weeks of emails, texts, and calls with them saying they'll get back to me and never following up. To anyone having issues reaching an agent, I suggest you go through their phone menu. You might not get answers, but you can probably get someone to pick up.
After being assigned an adjuster (Bill Williams), my claim sat untouched for weeks until I initiated contact. Promised updates were never delivered and calls went unanswered.
Extremely Unprofessional Experience — Poor Communication and No Follow-Through I had a claim with Southern Trust Insurance and was assigned an adjuster (Bill Williams). For about a month, he took no action on my claim until I called for an update. He then told me he would have an estimate ready in an hour and never called back, didn’t respond to messages, and stopped answering his phone. When I finally reached him again, he ended the call abruptly by claiming the line was breaking up — then never contacted me again. Attempts... read more
Frequently asked questions about Southern Trust Insurance Co.
How is Southern Trust Insurance Co. rated?
Southern Trust Insurance Co. has a 4.1 star rating with 309 reviews.
When is Southern Trust Insurance Co. open?
Southern Trust Insurance Co. is closed now. It will open on Monday at 9:00 a.m.
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