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Southern Team Nissan Service
- Other
- Roanoke, VA
About this business
Location details
6520 Peters Creek Rd, Roanoke, VA, 24019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 5:30 p.m. | |
| Sat | 07:30 a.m. to 5:30 p.m. | |
| Sun | 08:00 a.m. to 4:00 p.m. |
The waiting area is way too small. Not many ammenties like other dealerships have. The wait time is also crazy long. I got here at 10am for a single service. Found out around 11:45 that I had a nail in my tire. Was told it would take an hour. I’m still sitting here at 1:15. Edit: it was about 3 hours and 45 mins total time there. The service advisor did give me a discount on the plug/patch, so that was appreciated.
I have been a customer here for two years now. I have never seen a place makes you wait as long as southern team Nissan. I have two other vehicles that I can take to any other service shop and it takes a fraction of the time and price. I’m so curious what Nissan could be doing differently? Im going to make a simple guess that they are trying to make their customers so unsatisfied that they take there car somewhere else to get serviced so the customer can dodge the all day car service and lose their car warranty . Sorry not s... read more
Had an appointment today 8:40 am here it is 3pm no call I’ve called 4 times left messages because no one would pick up we decided ti go by at 2pm one woman at the service desk chilling asked about the car…. Its in the air 6 hours after my appointment she said it would be another hr we have a baby we couldn’t stay and wait they close in 40 mins and not a single call or update
I had an outstanding experience with Keith Kelso when I came to the dealership. He was knowledgeable, respectful, and took his time to make sure he answered any questions I had. I will absolutely be coming to this gentleman with any of my car needs!
I wish I could leave a worse review. The company leaves work undone on multiple occasions, blames the customer, misquotes parts, and is unprofessional. From the advisor level to the Vice President. 1. My bellow boots clamps were left unclamped during a recall, but fixed by Nissan service free of charge. 2. My trunk lid liner was left lying in my trunk after a state inspection because the tech went home. The liner was never approved to be removed, and it was never communicated to me that my liner was not reinstalled. 3. They ... read more
Frequently asked questions about Southern Team Nissan Service
How is Southern Team Nissan Service rated?
Southern Team Nissan Service has a 2.9 star rating with 16 reviews.
When is Southern Team Nissan Service open?
Southern Team Nissan Service is open now. It will close at 5:30 p.m.
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