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1721 22nd St, Santa Monica, CA, 90404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
So im leaving this review as a residental customer, not a business customer. This location works with businesses and construction, not normally residents. However today I found myself in a particular unique emergency situation and when I called the normal costumer service line I of course got stuck in an endless loop with AI. I then decided I needed to go in person, not realizing this was not the right office. When I got there the door was locked and I thought "what the hell do I do now". That's when a lovely young lady (I f... read more
These days, it is impossible to talk to a real person; it is all AI assistants. No matter how many different ways you explain to get through to a human being, the AI doesn’t understand and keeps going back to the main menu. It’s pathetic how Edison doesn’t give a direct phone number to talk to a customer support representative. Instead, I have to waste almost an hour, and after that, still no answer to my concern.
Terrible terrible service
Employees that put down others and laugh at oppression. Would not want to have business with a company whose employees mock others at protests and instigate violence. Relieve Monica of her duties.
Southern California Edison Co has a 1.5 star rating with 44 reviews.
Southern California Edison Co is closed now. It will open at 9:00 a.m.
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