Southern California Edison Co

odd bbaron 

on Google

6 months ago

So im leaving this review as a residental customer, not a business customer. This location works with businesses and construction, not normally residents. However today I found myself in a particular unique emergency situation and when I called the normal costumer service line I of course got stuck in an endless loop with AI. I then decided I needed to go in person, not realizing this was not the right office. When I got there the door was locked and I thought "what the hell do I do now". That's when a lovely young lady (I f... read more

Tommy Motorolha 

on Google

8 months ago

These days, it is impossible to talk to a real person; it is all AI assistants. No matter how many different ways you explain to get through to a human being, the AI doesn’t understand and keeps going back to the main menu. It’s pathetic how Edison doesn’t give a direct phone number to talk to a customer support representative. Instead, I have to waste almost an hour, and after that, still no answer to my concern. 

Albert 

on Google

8 months ago

Terrible terrible service 

Lorenzo Diaz Carrillo 

on Google

10 months ago

Employees that put down others and laugh at oppression. Would not want to have business with a company whose employees mock others at protests and instigate violence. Relieve Monica of her duties.