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Southerland Inc

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1.0
2 reviews
|Mattresses|Nashville, TN 37207 United States

1973 Southerland Dr, Nashville, TN 37207 United States

(615) 226-9650

https://www.southerlandsleep.com/

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About

Southerland, founded in 1893, is a family-owned corporation that produces bedding items and mattresses. It is headquartered in Nashville, Tenn., and maintains a factory in Phoenix, as well as distribution centers in Louisville, Ky., and Birmingham, Ala. The corporation has affiliations with Elizabeth Jordan Collection and Nashville Bedding Company. Southerland s products line includes Southern Dreams, Juliet, Imperial Night, Luxury Visco, Majesty s Choice, Serenity, Royal Comfort and Monarch.

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Karen G review for Southerland Inc
Karen G on BBB

25 days ago

09/05/2022, 02:00 AM
I purchased a mattress from Southerland because of it's icool technology and for it's 15 year warranty. The mattress has been slept on for less than a year and only by myself, as my husband refuses to sleep on it. I am only 135 Lbs, and it is supposed to be medium firm. The mattress does not keep me cool, and it has a definitive depression in the center. This is a complete fail, and I feel I have been ripped off. I contacted Southerland customer service and warranty, the only number the company provides. I submitted all required pics, and docs they requested. I have had to call multiple times and email them to get any status on my claim for three months. The last time I was able to actually talk with customer service, I was told a letter was sent to me. I have never received a letter. I am writing this review to let other people be aware of their terrible service and warranty! **
Business Response:

************ purchased her mattress through a "Going out of Business" promoter for the furniture industry. ************'s receipt indicates that the product was sold "as is" and without warranty. Additionally, Southerland's warranty requires the use of a bed frame that has a center support. From pictures that ************ provided, it is clear that the frame used did not have a center support and likely caused the sagging she is complaining about. It is unfortunate that ************ is not happy, but under the terms of her purchase, she waived the rights to her product warranty. If the product was purchased with the Southerland Manufacturer's Warranty, the use of a bed frame without proper support would violate the manufacturer's warranty. While ************ did not like Southerland's response, Southerland did respond timely and correctly to the issue.

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Bob T. review for Southerland Inc
Bob T. on Yellow Pages

8 years ago

03/16/2015, 01:37 AM
This business is a crook. I bought a mattress from them and it is caving in only after 3 months. I called them and they refused to warranty their product. I even purchased the mattress protector and I have had the worst night sleep ever. I will never buy this product again please don't learn this mistake the hard way! BUYER BEWARE BAD PRODUCT!!! DO NOT BUY, unless you want to feel as I do right now!
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