SouthBay Auto Center

Keisha Bailey 

on Google

3 weeks ago

As I read these negative comment I would like to say that some of us have unrealistic expectations of our vehicles and a repair shop ability to correct issues. I moved to this neighborhood in 2013 and I've worked with them since. I have aways been met with honest conversation about my five vehicles and I've never been asked to repair something that did not require it. I've always been given an estimate of time when maintenance work is needed and patient when what was diagnosed was not the problem. When corrected issues malfu... read more

Monique Ortega 

on Google

4 weeks ago

I don’t usually leave reviews, but this situation needs to be addressed. I took my vehicle to this shop expecting professionalism and basic respect, but what I experienced was completely out of line. The staff not only handled my concerns poorly, but crossed a major line with behavior that was flat-out disrespectful — not just to me as a customer, but to any person with dignity. It’s one thing to make a mistake during a repair — that happens. But how they treated me was unacceptable. There was no apology, no accountability, ... read more

Barbara Ortega 

on Google

4 weeks ago

I’m writing this review with a heavy heart. I referred a close friend and her son—who struggles with mental health—to this shop, trusting they would be treated with decency and professionalism. Unfortunately, that was far from the case. Not only was the service subpar, but the way her son was treated was downright disrespectful and inappropriate. They showed no patience, no empathy, and no understanding of his needs. It’s one thing to mishandle a car, but to mistreat a human being—especially someone vulnerable—is completely ... read more

Giovanni 

on Google

4 weeks ago

A friend took her car there for electric work . The car came out worse than it went in. Wires all over the dash board... they wanted to charge double than the original price quote..1 start because we can't put zero....save your money look some place else..... 

JANET MENDOZA 

on Google

4 weeks ago

I DON'T APPRECIATE WHEN REPAIRS SHOP TAKE ADVANTAGE OF PEOPLES KINDNESS SENT MY SON (WHO SUFFERS FROM MENTAL ILLNESS) TO HAVE HIS CAR DIAGNOSED THERE AND WHEN HE DROPPED IT OFF HE WAS QUOTED 185.00 THEY KEPT HIS CAR FOR 6 DAYS WITH NO PHONE CALL. FINALLY HE CALLED AND GOT ANSWER AND THEY TOLD HIM IT WOULD BE ANOTHER 330.00 SINCE THEY TOOK 6 DAYS TO FIND THE ISSUE.KEEP IN MIND MY SON IS A VERY QUIET PERSON.WHEN I CALLED, I SPOKE TO DAVID OR DAVE HE GAVE A LONG STORY OF IT TOOK THEM 6 DAYS TO FIND OUT IT WAS THE COMPUTER..I AM... read more