Sour Lake Ford Parts

Ricky O 

on BBB

a week ago

622195 I took my car to Ford Country Henderson for service that included tire rotation, balance, alignment, and replacement of all tire lug nuts due to Ford parts warping. The service advisor recommended using aftermarket lug nuts to prevent further issues. After diagnostics, they advised the rear shocks were leaking, the left marker needed attention, the battery required service, and the headlight ring was not illuminating. I was told the headlight repair would require a separate appointment. I scheduled a night drop-off fo... read more

Benjamin C 

on BBB

2 weeks ago

Took truck to Gallagher because it i was getting a check engine light. It took them a week to even look at it, but nonetheless they called and said they were going to replace my spark plugs and coils and it would be done in about a week. That week went by with no call. So I started calling, but only getting voicemail. Nobody would even return my call after several voicemails. I actually had to borrow my son's phone to see if they were screening my calls, and guess what? They picked up right away! They gave me some excuses th... read more

AQUITA B 

on BBB

2 weeks ago

Returned my car to in worse conditions, charged me $300 for a part that should have been covered under recall, then tried to charge me for them to run a diagnostic test after lying about it the week before. My car is still not running. 

AQUITA B 

on BBB

2 weeks ago

Returned my car to in worse conditions, charged me $300 for a part that should have been covered under recall, then tried to charge me for them to run a diagnostic test after lying about it the week before. My car is still not running. 

B. F. 

on BBB

3 weeks ago

On 7/31/2025 I purchased a 2023 Ford F-150 Raptor R from Ford of Port Richey. It was advertised and sold as a Ford Blue Advantage Gold-Certified vehicle. The truck delivered did not meet Ford’s Gold-Certified standards. Key Issues • Delivered with dry-rotted tires, aftermarket wheels causing fender rub, animal activity in engine bay, water intrusion, and poor reconditioning. • Water leaks through sunroof/roof/pillars/headliner causing odor, moisture, and rust under seats. Missing/altered components (wheel liners, fasteners, ... read more

Jodie B 

on BBB

3 weeks ago

Ron Carter Chevrolet GMC ron The Original Ron Carter in Alvin and I can not tag Ron Carter services is worse than the sales This is my story Ron Carter is by far the absolute worst company to buy a vehicle from the service department told my wife on the phone to stop calling you ******* bitch and would not talk to us about our brand new arcadia Denali it went back 5 times for a transmission, fuel injectors, the cameras would make the car slam on the brakes going 65 mph with my wife and two children in the car and I was told ... read more

Tawnie M 

on BBB

3 weeks ago

Bought a car through them and wish I hadn't its been just over 60 days since I bought the car and have had 2 temporary plates expire on me, the first one was replaced quickly. This second one, not so much. I was ignored on the phone for half an hour trying to get ahold of the person who id brought the car through, then was told that the ** doesn't come in until 6pm three days a week. I'm having to miss work because of this nonsense, it is incredibly inconvenient and the overall worst experience I've had buying a car. I shoul... read more

D. G. 

on BBB

3 weeks ago

I brought in my **** Explorer for a simple repair covered under the 36K/3 year bumper to bumper warranty. 6 months later, the same problem has returned but the car is now outside the warranty period. I was told I would have to pay for any further repairs including the several hundred dollar diagnostic fee. I was also told the 12K/1 year warranty typically present for repair work does not apply, which makes no sense to me. I do not recommend the service department at Landmark Ford. Thank you for bringing this concern to our a... read more

Luke P 

on BBB

4 weeks ago

Best Ford certainly lived up to their name. After months of trying to find the exact truck I wanted at a local dealership, I was told to do a specific search on the **** website looking for the exact options I wanted, and I found the truck at Best Ford, so I immediately got in touch. MJ in finance and ***** in sales were absolutely phenomenal on the phone and in person and could not have made this any smoother. Well worth the 1 1/2 hour drive from my home in *******. The most definitely do it BEST!!!!!