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Sonsrena
- Residential Leasing
- Frisco, TX
About this business
Just minutes from the North Dallas Tollway and Highway 121, Sonsrena Apartments offers a wide-variety of newly renovated 1, 2, and 3 bedroom apartments for rent. With a prime location in Frisco, TX, residents will love being just moments away from all the best shopping, dining, and entertainment the city provides. For those who enjoy staying in, our 8,000-square foot clubhouse features a theatre room, kitchen and gaming center, and 24/7 fitness center. At Sonsrena, residents will find the perfect mixture of work and play. Lo... read more
Location details
9425 Rolater Rd, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
I have such bad experiance with leasing office. Upon signing the contract make sure to know the rent increase amount if you decide to renew. I moved out June of 2019, left them all my contact details so that they contact me once they inspect the apt. They never bothered to get in touch. No amount was posted on their billing software. I stopped by two times and I was told that it is not ready. Two weeks ago I was shocked to see a derogatory mark on my credit report. I have to agree with alll the comments that say that Sonsren... read more
Business response:
Hi, Kaider. We're sincerely sorry you had to leave our community. Since your departure, there have been changes to our team. Our new team is happy to help answer any questions regarding your move out statement. Please give us a call at (972) 377-8338 and we'll connect you with our Community Manager.
I HATE IT WITH A PASSION!!!!! I WOULDN'T ADVISE OR EVEN WANT MY WORSE ENEMY TO LIVE IN THIS TORN DOWN GOOD FOR NOTHING PLACE!!!! THE FRONT OFFICE RECEPTIONIST IS LAZY AS HELL, THE MANAGER IF IN AT ALL SEEMS TO ALWAYS BE OUT TO LUNCH, THE FLOOR ABOVE IS PAPER THIN U CAN HEAR EVERYTHING FROM THE TOILETS FLUSHING, PEOPLE WALKING AROUND, WATER FLUSHING DOWN THROUGH THE WALLS THROUGH THE PIPES, SHOWER RUNNING, YOU CAN SMELL MARIJUANA THROUGH THE VENTS, THE PRESSURE WASH WATER CAME LEAKING THROUGH MY CEILING WHILE WATCHING TV, THE... read more
Is it true that a person fell through the stairway, one of the concrete steps broke and the person fell through? Hope the person is well... Please confirm, that is terrible.
RecommendedThank you very much for my
If I knew that such a hell is the sonsrena,I never moved to this apartment. The staff and manager are careless. Voicemail is full and you can not reach maintenance.Nobody answers!!! whenever I ask maintenance they never take care! why?! 6 months ago I filled out a request officially in person in the office and asked to fix A/C and blinds a guy came and said we have to order a part for it .About A/C ,he fixed it temporarily using an old part from an empty apartment and told me as soon as I receive the new one I will replace i... read more
Business response:
We are sincerely sorry this has been your experience, Haleh, and apologize for the delay. Since your initial request, we've made changes at our leasing office including some team members. Our new Community Manager and team is eager to assist you with any pending issues in your apartment. We've left a you a voice message along with an email and await your response. Rest assured we will address your AC unit repair with urgency along with the repair for the blinds. We hope you'll give our team the opportunity to turn your exper... read more
Heads Up to Agents placing clients in apartments -- Management is slow in paying referral fees to agents. Move in date was 6/14/19 and Agent has yet to receive referral check.
the new front office team as of 7/2019 is atrocious. they are unresponsive to resident needs, don't have basic knowledge (such as how to reach emergency maintenance on off hours or weekends) and have zero customer service common sense. they are unhelpful, demonstrate no sense of care that you have an issue (and you will have issues - mostly to be expected in an older complex but still should be tended to). i do not recommend that anyone move here under the current management company. they are terrible.
Frequently asked questions about Sonsrena
How is Sonsrena rated?
Sonsrena has a 3.6 star rating with 290 reviews.
When is Sonsrena open?
Sonsrena is closed now. It will open at 8:30 a.m.
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