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Sonesta
- Business Services
- Newton, MA
About this business
Sonesta International Hotels Corporation, founded in 1940, owns, operates and manages hotels, resorts and cruise ships worldwide. It is a privately owned company, and operates more than 20 luxury hotels and resorts throughout the United States, Brazil and Egypt. The services offered by its hotels include spas, business and fitness centers, guest rooms with treadmills, Internet access and speakerphones in rooms, plush robes, and gourmet dining and bar facilities. It also offers additional services, such as vacation packages, ... read more
Location details
255 Washington St, Ste 300, Newton, MA, 02458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I worked for Sonesta they are without a doubt the cheapest company, they're brand is extremely unpopular and the leadership blows not to mention being nothing but a bunch of racists!
I had the privilege of staying with a local Sonesta ES at the height of Covid-19 after embarking on a statewide move. Naturally, I missed nearly every paid amenity offered by Sonesta International Hotels. Although depressing, I kept my spirits high and remained humble my entire stay. I was told on more than one occasion that I was the perfect guest. Upon check-out, I triple verified with my CSR that NOT ONLY were my reward points successfully applied but that they WOULD NOT EXPIRE. In fact, I had the front desk employee REPE... read more
Long story short. I have an open case with the Sonesta Maho Resort from my stay in July. I accidentally left behind several items and departed to St. Barts on the same day. I attempted to call and email the resort on the day of my departure and the front desk advised for me to call back because the person that handles missing/lost items was not available. I also never received a response to my initial email to this day. I went back to the hotel on the last day of my St Barts trip to speak to someone in person and two ladies ... read more
I had an issue that required hotel mgmt at the Sonesta ES in Plantation, FL. Upon checkin, I inquired about my issue and again during my stay, but to no avail. Per front desk staff (K and R), I even left my contact info for the Gen Mgr to call me (she never did). I reached out to the Corporate office too and to no avail. Sonesta’s local and corporate customer service is horrible. After I consistently reached out to their offices, the Gen Mgr had a nerve to reply to my Google post asking me to call her (a real game to her, R.... read more
GM Eddie Loomans of Sonesta Ocean Point resort will lie to corporate office and corporate office will not even listen to your complaint. We never received a response to our complaint and was told the matter is closed per the hotel and CAN NOT be escalated to corporate. Zero accountability of Sonesta hotels and their abusive staff. Eddie has since deleted all of his LinkedIn posts from the past year to hide his threats and abuse towards us. Covering up your staffs threats is disgusting!
Frequently asked questions about Sonesta
How is Sonesta rated?
Sonesta has a 1.8 star rating with 21 reviews.
When is Sonesta open?
Sonesta is closed now. It will open at 9:00 a.m.
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