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Sonesta
- Business Services
- Newton, MA
About this business
Location details
255 Washington St, Ste 300, Newton, MA, 02458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
HERES MY COMPLAINT …..I’ve been emails the head office and multiple times they answer the same robotic reply to contact the hotel directly BUT THEY DONT WANT TO HELP. On August 5th, OMGGGGGGGGG here we go again…. We arrive late. I go to the Americas Best Value Fredonia counter to get the key and they tell me that I should never have been able to book. Quebec I don't have a room. What do I say? I think she's kidding me. NO. She's serious. She says that this place is not open to the public. I show her my reservation and she te... read more
Semen on the phone I used to call the front desk because my room is soaking wet.
I worked for Sonesta they are without a doubt the cheapest company, they're brand is extremely unpopular and the leadership blows not to mention being nothing but a bunch of racists!
I had the privilege of staying with a local Sonesta ES at the height of Covid-19 after embarking on a statewide move. Naturally, I missed nearly every paid amenity offered by Sonesta International Hotels. Although depressing, I kept my spirits high and remained humble my entire stay. I was told on more than one occasion that I was the perfect guest. Upon check-out, I triple verified with my CSR that NOT ONLY were my reward points successfully applied but that they WOULD NOT EXPIRE. In fact, I had the front desk employee REPE... read more
Long story short. I have an open case with the Sonesta Maho Resort from my stay in July. I accidentally left behind several items and departed to St. Barts on the same day. I attempted to call and email the resort on the day of my departure and the front desk advised for me to call back because the person that handles missing/lost items was not available. I also never received a response to my initial email to this day. I went back to the hotel on the last day of my St Barts trip to speak to someone in person and two ladies ... read more
Frequently asked questions about Sonesta
How is Sonesta rated?
Sonesta has a 1.7 star rating with 23 reviews.
When is Sonesta open?
Sonesta is closed now. It will open on Monday at 9:00 a.m.
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