Somerson Susan W

Sheppard W. 

on Birdeye

8 hours ago

Staff previously kept pamphlets attached to meds with no issues including saying "no problem" and 'I understand" until recently someone I never saw in the decade or so I've been getting meds at the James Street Walgreens in Syracuse - despite that the service has been increasingly poor at the site - decided this was an egregious act. She treated me like a criminal and claimed it was mandatory to take the pamphlets, which again other staff happily agreed to shred for me. The meds are not new (for new meds I keep the first pam... read more

Oswaldo H. 

on Birdeye

3 years ago

With the recent closure of the Rite Aid on Grand Street, all prescriptions were transferred to Duane Reade at Delancy Street. Recently I attempted to call them, was on hold for an hour. Tried again and after an hour of waiting went into Duane Reade and observed no one speaking on the phone. I put my phone on speaker while waiting in line. I saw Brttany Arrington the pharmacist hangs up the call. I told her she had just hung up on me. She asked why was I calling when I am on line. I notified Ms. Arrington that I had been wait... read more