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Solutionreach Inc
- Software company
- Lehi, UT
About this business
Patient Relationship Management solutions from Solutionreach help providers effortlessly engage, educate & acquire patients all across the care continuum.
Location details
2600 Ashton Boulevard, Lehi, Utah 84043, Lehi, UT, 84043, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:00 p.m. | |
| Tue | 6:00 a.m. to 5:00 p.m. | |
| Wed | 6:00 a.m. to 5:00 p.m. | |
| Thu | 6:00 a.m. to 5:00 p.m. | |
| Fri | 6:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service itself usually worked as expected. We just switched to a different provider in order to combine a majority of our services under one company. I have to say I've experienced some of the worst customer service dealing with SolutionReach. Our contract was auto-renewed without any sort of notice. They say they sent an email and can confirm the email was "read", but cannot confirm what email address it was sent to? I have been trying to cancel our services since May 2019. I have emailed and called multiple times. I si... read more
Business response:
Hi Megan, It looks like one of our representatives recently reached out and finalized everything to your satisfaction. We do apologize that it took longer than expected to complete this request.
honestly one of the two worst experiences I have had as a business owner over the last 20 years. Second only to the financing scam when I first started my practice where 100% of my payments went to interest for the first three years of a loan. This place is that slimy. Poorest communication of any company ever. Lock you into agreements and then over promise and under deliver. Can't back out...they have your credit card and keep charging. I had to cancel the card to get them to stop. I could go on...but trust me....stay away.... read more
Business response:
Hello Dr. M*****, We pride ourselves on our ability to communicate with our customers but it can sometimes be difficult to make contact with them. For example, we’ve contacted your practice multiple times over multiple days to resolve the issue of cancelling your credit card, but unfortunately you haven’t returned any of our calls. Our contracts contain all the terms and conditions that apply and ultimately it is up to our customers whether or not they agree to those terms and conditions and sign the contract. We do our best... read more
I am so frustrated with customer service or lack thereof from Solution reach. When the system is working it seems to be a good product, but it frequently is not working and has many issues with uploading and synching so the information about appointments is not kept updated. This makes the product useless. When it isn't synching it is nearly impossible to get someone on the phone. I can usually get someone on a chat session but they rarely help and end up telling you they are "escalating" the problem and someone will get bac... read more
Business response:
Hi Kathleen, We definitely feel your frustration! Interruptions with the sync software can sometimes be difficult to diagnose since we integrate with over 400 different types of practice management software. We recognize it can sometimes be difficult to get a hold of our support team due to the large numbers of support requests we receive but we are working hard to train and bring new team members onto our support team. We’ve added quite a few in the past weeks and we are continuing to bolster those teams so we can provide ... read more
I previously left a review, but will admit I was a bit angry when I posted it. Dave from Solutionreach contacted me and wanted to know about our experience. I explained what happened, he didn't try to re-sell their product to us, rather was just wanting to make sure we were on good terms and that we were happy in the end. This made me feel better about their customer service and made me realize that they really do care for people. Solutionreach does offer a good communication system however, with the hiccups our office encou... read more
Business response:
As with the previous review, this review has been left under a false name. However, we would like to thank you for this positive review and for being willing to speak with one of our representatives. We are pleased that we could address your concerns and that we could restore your faith in Solutionreach.
Frequently asked questions about Solutionreach Inc
How is Solutionreach Inc rated?
Solutionreach Inc has a 4.1 star rating with 525 reviews.
When is Solutionreach Inc open?
Solutionreach Inc is closed now. It will open tomorrow at 6:00 a.m.
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