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Solstas / Quest Diagnostics Roanoke Riverside
- Laboratory Testing
- Roanoke, VA
About this business
Location details
3 Riverside Cir, 1st Floor, Roanoke, VA, 24016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This quest refused to take my lab order because it was from a physician outside carilion thus wasting my time and gas. Seems like discrimination
I went here a few times last year for bloodwork and it was good. The medical staff were nice and sign in was easy. I have tried to go on 3-4 separate occasions this year, and every time the wifi or some other thing has been down (and is still down). I tried going again today and there were still only taking paper orders, no online ones. Which is weird that I can schedule my appointment online, but they can’t receive my orders. They really need to fix this and/or notify patients beforehand that they can only take paper orders... read more
Do not call this office. The automated prompt are horrible, the lab results voicemail box has been full for a while and I haven't got my results for 2 WEEKS! I tried to call other departments to let them know but you get put on hold for eternity. It's probably easier to take a half day vacation and drive 25 minutes to the office to get your results. Choose another office for your lab services.
Had several labs drawn here on Friday. My doctor never received them. I couldn't get through to anyone at the lab to find out where the labs were; finally got someone at the national customer service center and they have no record of me being there, even though they have an electronic check in. I'm pretty sure that constitutes malpractice. No idea where all that blood work went, I'm not in the system at all. Very scary.
2nd edit. Quest screwed up my urine sample TWICE!! I drove an hour both times from Lynchburg to Roanoke to get my lab work done. I am in utter disappointment. Downgrade from 3 stars to 1. I wish I could give them negative stars!!!!!!! Quest, get it together. This is unacceptable.
Frequently asked questions about Solstas / Quest Diagnostics Roanoke Riverside
How is Solstas / Quest Diagnostics Roanoke Riverside rated?
Solstas / Quest Diagnostics Roanoke Riverside has a 2.4 star rating with 10 reviews.
When is Solstas / Quest Diagnostics Roanoke Riverside open?
Solstas / Quest Diagnostics Roanoke Riverside is closed now. It will open on Monday at 7:30 a.m.
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