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SolarEdge Technologies Inc.
- Solar Installation
- Milpitas, CA
About this business
Location details
700 E Tasman Dr, Milpitas, CA, 95035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 5:00 p.m. | |
| Tue | 6:00 a.m. to 5:00 p.m. | |
| Wed | 6:00 a.m. to 5:00 p.m. | |
| Thu | 6:00 a.m. to 5:00 p.m. | |
| Fri | 6:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Like the installers (Green Home Systems), they are awful. We have had a panel out for a month, and despite them sending us the replacement part over two weeks ago, we cannot get anyone to replace it. They say they are not responsible for their installers, but they partner with them, and to me, they need to cut those ties and find reliable partnerships or get out of the business of selling products like solar panels. Go with a local company that sells and installs under the same roof!
Apparently, there are no human beings working at SolarEdge, just bots that are not programmed to address real-world issues. They don't respond to emails or phone calls and the online bots just send you into a never-ending loop. Customer service is, quite literally, nonexistent. If there were a minus-10 star, that's the one I'd pick.
I would give this company zero stars if possible. I have been waiting 4 months for a replacement inverter. One of the 2 went out and I am essentially making no power. Cannot get a hold of anyone in customer service so essentially I have had no power generation the entire summer. TERRIBLE SUPPORT FYI. Our original installer went out of Business, called a different installer that was suggested by SolarEdge no one answered, NO HELP. Called a different installer. Paid them to come out and check it. They ran all of the tests requ... read more
Buyer beware! Horrible company with piss poor customer service. The first inverter failed after about 6 months. No one alerted me via app or email that there was a problem. Second inverter failed after a year and half, again I had to discover it randomly via the app. We are losing money the whole time and they take forever to get a new inverter, or the same low grade design. The customer service guy basically said they don’t do customer service and that we have to contact the installer. The installer said dealing with Solare... read more
Worst company ever they can't even provide me with my login information for my inverter I bought from them. They say contact the installer but the installer is out of business. I need my login information!!! They can see my system but refuse to let me have access to the information.
Frequently asked questions about SolarEdge Technologies Inc.
How is SolarEdge Technologies Inc. rated?
SolarEdge Technologies Inc. has a 1.3 star rating with 23 reviews.
When is SolarEdge Technologies Inc. open?
SolarEdge Technologies Inc. is closed now. It will open tomorrow at 6:00 a.m.
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