SolarCity

Guad15 

on Google

6 years ago

Terrible customer service. In competent representatives. Solar system went down in June was completely down for six weeks SolarCity/Tesla never monitored my system or notified me, SRP did. Tesla wrote it off as my fault and six months later I am still dealing with them and my system has not worked properly. Ive had to pay SRP since July for electicity. Steer clear of Tesla. Actually run from them, as a customer and consumer I tell you run ftom them and do not deal with them if you haven't yet. 

Fred Barco 

on Google

6 years ago

I signed a contract with Solar City, 2013. Contract says that I will get paid if the panels do not produce the energy the contract specifies. I have been ignored by this company as the amount owed to me is over $2000.00. They are now ignoring my complaints and when I call customer service, am told they will get back to me. This has been going on for several months. This Company has broken their contract and refuses to live up to their contractual obligation. 

Edgar Leatherman 

on Google

6 years ago

It took 11 months to get everything installed. My system was installed back on Dec 5th and it took 3 months to get the system up and running. The rep did not submit the paper work and likely would not have if I didn’t call and email them repeatedly for several weeks. I’ve now paid two loan payments and they are refusing to at the very least reimburse me. I will not be referring anyone and will make sure no one else makes the same mistake I did. I was looking forward to purchasing a model 3 but no longer considering it as I d... read more

Lisa Hoga 

on Google

6 years ago

Horrible customer experience! Why make a great product and not provide the level of customer that matches their product!? 

Guad15 . 

on Google

6 years ago

Terrible customer service. In competent representatives. Solar system went down in June was completely down for six weeks SolarCity/Tesla never monitored my system or notified me, SRP did. Tesla wrote it off as my fault and six months later I am still dealing with them and my system has not worked properly. Ive had to pay SRP since July for electicity. Steer clear of Tesla. Actually run from them, as a customer and consumer I tell you run ftom them and do not deal with them if you haven't yet.