This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
SOAK Spa
- Wellness
- Detroit, MI
About this business
SOAK Spa located inside The Detroit Club is your luxury destination. Enter into a state of pure bliss and solitude with any of our spa treatments. Featuring a salt water gratto, dry saunas, lounges, and fitness center.
Location details
712 Cass Ave, Detroit, MI, 48226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Calls 40 minutes before my scheduled 3 hour service to tell me they can’t perform the services. They’ll send you 8 confirmation emails & texts reminding you of a service but they can’t figure out a backup accommodation on their own team. Rescheduled the slot on me a few times moving my appointment around. Not reliable and don’t count on them. Awful customer experience and customer service.
I’d attended this spa before some years back. Staff was much smaller, but pleasant, well run, professional. Today, 3/29/25, I really change my mind. The receptionist is the first impression and this one was not polite really at all. I was skeptical to say something or wondering if I’m in the right place which is confusing because I was. The customer after me actually said something directly about her attitude. I saw a review from 3 weeks ago saying the hot tub/grotto wasn’t working, and you guessed it: you still can’t soak a... read more
A friend gifted me a $150 gift card for this place and the gift card says that it NEVER EXPIRES. I made an attempt to book a couples massage last May but had to cancel. (I canceled in enough notice according to their policy and never received a refund either from my deposit) I contacted them left my number countless times and still have yet to hear back from a manager and it’s nearly a year later. Well here I am trying to book for a group session since I still have the gift card and never been to the spa and they’re telling ... read more
Asia was amazing she was very professional and sweet and gave excellent services definitely will be coming back to see her again!! Blessed hands!!
Frequently asked questions about SOAK Spa
How is SOAK Spa rated?
SOAK Spa has a 4.1 star rating with 125 reviews.
When is SOAK Spa open?
SOAK Spa is closed now. It will open at 11:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com