Snorkel Hot Tubs

Tom W. 

on Birdeye

8 months ago

The hot tub itself is fine. In the 6 months we haven had it, the controller worked for 1 week. Snorkel had me send it in to the manufacturer, and Snorkel were to send me a replacement. They sent me a UPS tracking number for the replacement, but for two weeks the UPS link said "package never received". Eventually, they admitted they never sent it, and said they would get the manufacturer to send me one directly. 3 months, and still no controller. You know what a hot tub with no controller is? An expensive bathtub. Snorkel d... read more

Tim Y. 

on Birdeye

2 years ago

This is my second hot tub. The first one was teak. I really wanted this to be a 5 star situation. Snorkel misses the mark. The tub bands were too short and had to be replaced with longer bands. They had to try twice to get the bench height correct despite my emails indicating required dimensions. The ionizer electrical connection was confusing. It should not be connected to the tub controls marked "ionizer" . Needs to be connected to 120VAC 24/7. And finally, Snorkel provided 90 deg elb with short nipple inserted for connect... read more

Alexander B. 

on Birdeye

3 years ago

The wood fired stove is pretty good, but you must use care. The cedar tubs leak. I know, as I have purchased 2, and now regret it. The second one I heated conventionally with a gas fired stove and pump. I went through 2 stoves. The tub leaked slowly. I called and got advice that did not work. Now, several years later, I called again, hoping to get it working again. The advice given was that I needed to rebuild the tub with "10 minutes of carpentry". That 10 minutes involves completely disassembling the tub. Find t... read more