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SmokyMountains.com

3.0
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About this business

Location details

465 Glades Rd, Gatlinburg, TN, 37738, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
Review Performance in the last  
6 months
3.043 reviews
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Rebecca B.'s profile image
Rebecca B. 
on Birdeye

a year ago

This is a ridiculous third party app. I canceled my reservation within 1 hour of booking since there wasn't enough information listed about the property, and they won't refund me the $548.74 service charge. This is super upsetting. 

S G.'s profile image
S G. 
on Birdeye

3 years ago

This website and customer service are self proclaimed fools. My payment method was declined, and Smoky mountains.com will not refund my money even though my payment was declined. The customer service rep literally said that the system was fooled and wouldn't refund my money. The property manager never touched my money. 

S G.'s profile image
S G. 
on Birdeye

3 years ago

The customer service is trash. My payment method was declined. Smoky mountains.com told me even though my payment was declined they wouldn't refund my money, because they have a faulty system. The customer service rep literally told me that my declined payment "fooled their system." 

Frequently asked questions about SmokyMountains.com

How is SmokyMountains.com rated?

SmokyMountains.com has a 3 star rating with 43 reviews. 

When is SmokyMountains.com open?

SmokyMountains.com is closed now. It will open tomorrow at 9:00 a.m. 

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