SMO Energy Inc.

Rose Soboleski 

on Google

2 months ago

I would give SMO 0 stars if possible. They charge way more than any other local company for heating oil. I called three other companies who said their rate was around $3, meanwhile I was charged nearly $5 for SMO. They offered no incentive to keep a long-term customer, instead took just about 30 minutes to cancel my account and I still had to call back to get proper documentation showing my account was actually cancelled. I highly recommend you do research and find a better company near you who deserves your business and tre... read more

Michael Fisher 

on Google

3 months ago

(If I could give zero stars, I would.) This was one of the worst customer service experiences I’ve ever had. I was told I didn’t have authorization to handle billing or delivery and that an account was required, even though service had previously been established at this address. I was told the account was closed and might be under a prior homeowner or rental company. The representative talked over me constantly, raised her voice, and ultimately hung up on me. Completely unprofessional and unacceptable. I was also told they ... read more

paul olin 

on Google

5 months ago

If there were zero stars, that’s what I’d give them. Twice they have charged me over $600 that I didn’t ask for. In order to start discussions about a possible propane delivery I needed to establish an account and give them my credit card info. After hearing their costs, I told them I was going to research other options. So SMO charged me over $600 without permission. Their present rate is over $6 per gallon. The average rate in MD is in the $2 range. SMO said that their rate is higher because they have no hidden fees. But t... read more

Thomas Petrichor 

on Google

5 months ago

I have been a customer since 2017. I own my own 500 gallon propane tank and only need to get it filled about every 2 years. The price has always been around $3 pretty gallon. When I filled up in September 2025, they pre-charged me for 400 gallons and promised a refund for the unused portion. Once everything was settled, the total cost came to $6.089 per gallon, over twice the market rate at the time. I've called several times and have been told every time that this is the correct price and that's what happens when you are se... read more

Phill Q. 

on Google

10 months ago

A SMO technician ruined my oil furnace. I called for a small leak in the tubing from my oil tank to the furnace and ended up with a damaged furnace. The technician twisted the spray nozzle tubing so bad the furnace could not get any fuel. I found this out after I complained and they sent out another technician to find the problem. When I asked the first technician what he had done, he stated he did not know. I then had to wait for SMO to find a replacement spray nozzle apparatus of which they never did find one. They attempt... read more