Smile Direct Club

Shawn Kelly 

on Google

2 years ago

I had a great experience when I was using Smile Direct Club a few years ago. I recently received an email promoting their retainers for a discounted price. I bought one. They charged me for five retainers. I requested a refund the same day via phone call and they confirmed refund was on its way. When I didn't get the refund, I called to follow up. They had processed an incorrect amount and then re-processed the correct refund (with a wait time of 2-10 days). After 10 days, I did not receive the refund. I called to follow up ... read more

Lynsie Smith 

on Google

2 years ago

Always a pleasure to visit! 

Tracey Summers 

on Google

2 years ago

Great experience, and was easy to get information and questions answered. 

Creative Travel 

on Google

2 years ago

We had a terrible experience with Smile Direct Club. We attempted to use their services for my "daughter". From the beginning, there were issues. They kept putting the information in my name and not her name as it was supposed to be. So they had her details and dental information but kept calling her me. They charged my initial deposit, that they said would not be shared until we approved the details, early (that first day), without my authorization, and their communication was seriously lacking. Even though they acknowledge... read more

Lloan Gomez 

on Google

2 years ago

Never worked for me I wasted so many months and all they did was tried to make me get scan over and over again until I got tired of it