Smile Direct Club

Maziar Radvin Ghoreyshi 

on Google

2 years ago

I wish I could avoid giving even this single star, as they don't deserve it. I was supposed to have my teeth alinged in 6 month and it never happened even after 18 month wearing the aligners. The results: wasting $2400 money, a lot of chips on my front teeth, and still misaligned teeth. There is no support, no care. At the first they, wehn I was discussing the plan with them, I told them it's important for me to have the results done in 6 months. And they said 100% it happens. When, at the end of 6 moths, I contacted them, s... read more

Quise 

on Google

2 years ago

Waste of money. Non existent customer support. 

Quise Ahmed 

on Google

2 years ago

Horrible customer service, they don't care about you or your teeth just your money. I bought a pair of aligners from here and to my surprise they broke on the second week, instead of offering a replacement they told me to "move on" and so I did. The next pairs all never ended up fitting properly and my tooth ultimately stayed the same. I had contacted and emailed them several times but no one ever got back to me. Once they have your money they don't care. 

m p a t m 

on Google

3 years ago

Save your money and have your dentist recommend an Orthodontist. You get what you pay for and in this case, you are paying to be disappointed. 

Kathie Baer 

on Google

3 years ago

I started wearing my aligners in March 2020. I followed the directions carefully and sent in my updates as required. In July, I notified them of concerns with my bite (my front teeth cannot come together, leaving it difficult to bite) and after several attempts on my part to communicate with them, finally was sent a new impressions kit in November. I eventually received new aligners in January - but they were the incorrect ones. I was told I would receive the corrected ones. I have called, gone on online chats, emailed. Desp... read more