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Smartbox Moving and Storage
- Other
- Roselle, IL
About this business
SMARTBOX provides a simple and convenient portable storage solution delivered right to your door! Whether you are storing for a few months, moving from coast to coast or across the city, SMARTBOX has you covered every step of the way with our affordable and flexible portable storage units.
Location details
201 S Gary Ave Ste 102 Roselle, Roselle, IL, 60172, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have had stuff in storage with these guys for a while, and have had to go to their warehouse to access my pods. The guys who work the warehouse are awesome. They were very accommodating and friendly, real pros. I'd give them six stars! However, getting someone on the phone is impossible. I've been trying to simply change the credit card that I use for automatic payment and cannot. Their website is purely informational, and no one will answer the phone! I'm beginning to worry they've gone out of business. The only thing tha... read more
I 100% agree with Robert Baker's review! I am having/had the exact issue (i.e., my Autopay credit card expired months ago), and since then it's been phone tag with the 800/877 (what beith!) customer service line, & there's no means to access my account online. Coincidently, I stopped getting e-mails regarding payments (or anything else), so I too was concerned about the company's status & if my storage was now MIA! 😬 Yet all of a sudden, I started getting e-mails about my yes, now *delinquent* account ("call to...make a pay... read more
Even though I gave them a 5 star I had a difficult time reaching someone to get access to my unit. Finally a week of trying I reached someone & was able to communicate. The access hours to your unit are by appointment only with a 48hr advance notice & you only get a limited time between 9:30 - 4:30.
Awful company… no one answers the phone or returns your call. They happily took our money and never delivered our pods. Probably better we never sent out personal belongings there given how terrible they are.
We have ordered two pods for dropoff today. The pods are 4 hours late and after multiple hours on hold and no response to multiple emails we are starting to get very nervous that we will need to find other accommodations for our cross country move. This is for the chicago locations
Frequently asked questions about Smartbox Moving and Storage
How is Smartbox Moving and Storage rated?
Smartbox Moving and Storage has a 2.9 star rating with 10 reviews.
When is Smartbox Moving and Storage open?
Smartbox Moving and Storage is open now. It will close at 5:00 p.m.
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