Tony S. on BirdEye
3 months ago
03/01/2022, 19:21 PM
From their Website “Our mission is to protect homes and businesses from terrible foundation repair companies that confuse customers, use scare tactics, use high pressure sales, have messy work, and use little to no communication. …” CEO Blake Prose… The ONLY part they did not demonstrate was high pressure sales.
We hired Smart Foundation Systems to install two egress windows and grind/fill some cracks in the foundation walls. In order to warranty the work we were required to also have a sump pump installed for the wells to drain to and scare tactics about flooding were used for this. More on the sump pump later. They claimed they would handle permits related to the work and did not. It wasn’t until we verified with our county if a permit would be necessary for this work and forced a work stoppage that they began the process to pull a permit. I asked our county’s permit department if they have EVER pulled a permit in Cass County MO and they said not under the Smart Foundation Systems name. We were told by the Smart Foundation Systems office that they normally pull permits AFTER the job is done and have done so for 20 years. Which is obviously not the right process.
No one involved with the job read our work order. The crew showed up looking for where they were installing piers, no piers were ordered. They also only had one set of windows because the warehouse didn’t read our order and see that it was two windows. And as mentioned, no one even checked to see where our address was to know if permits were required for the egress work. They also tried to adjust the scope of work after the salesman put on work items that they apparently don’t do. They are extremely disorganized.
The crew was largely unsupported by the front office in training and equipment. For the sump pump, instead of installing a radon system compatibly sealed lid, and the check valve above the lid to allow a way to access the basin, they manually cut square holes for the pipes, and they caked layers of silicon to seal it. There is goops of silicon on the pump and in the basin now. I believe they also installed the check valve backwards or it just wasn’t sealed to the pipe properly as the first time it ran a few weeks after install, it popped off the pipe just spewed water at the lid for a while till we noticed. The pump got very hot and the water was steaming. We are now manually draining the basin and have attempted to reach out to Matt to correct the fault in install, but it’s been a few days now.
If Blake Prose thinks he’s running foundation system that isn’t “terrible”, he clearly needs to be more observant and involved in his own company. This company is extremely disorganized, does not communicate clearly or efficiently, does not stand by their work or warranty and have left me to learn how to properly install a sealed lid on a sump pump to avoid my basement from taking on water as spring rains approach.
I have absolutely zero doubts at this point that all these 5 star reviews on this company are fake or bought, there is no way this experience is unique. Their marketing material says “We Care More.” And the only thing they were quick to communicate on was getting their payment, so I think we know what exactly it is they care more about. They set a high standard for themselves with their own marketing materials and CEO messaging. They fail to meet their own standard. Consumer beware with this company.